# CVE-2010-4758: Information disclosure in n/a

> Attackers can view the inbound mail password in plain text on the screen during installation, exposing credentials to nearby observers.

- **Severity:** Low 1.9 (`AV:L/AC:M/Au:N/C:P/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Local or same network only
- **Victim action needed:** A user has to click or open something
- **Fix available:** Yes
- **Published:** 18 Mar 2011
- **Updated:** 16 Sep 2024
- **Also known as:** DEBIAN-CVE-2010-4758, GHSA-5prw-gxc9-p8gv

## What is CVE-2010-4758?

CVE-2010-4758 is a low-severity vulnerability in Otrs Otrs, published on 18 Mar 2011. It can only be exploited from the same machine or local network, and only if a user opens a file or follows a link.

### Official description

installer.pl in Open Ticket Request System (OTRS) before 3.0.3 has an Inbound Mail Password field that uses the text type, instead of the password type, for its INPUT element, which makes it easier for physically proximate attackers to obtain the password by reading the workstation screen.

Weakness: CWE-310

## Which versions are affected by CVE-2010-4758?

It affects 1 product.


Products: Otrs Otrs.

## How do I fix CVE-2010-4758?

Upgrade to a fixed version.

## Is CVE-2010-4758 being exploited?

There is no known exploitation of CVE-2010-4758 in the wild and no public exploit code.

## Other vulnerabilities in Otrs Otrs

- [CVE-2026-48188](https://insights.sbomify.com/CVE-2026-48188/): SQL Injection via MySQL Quote Method (critical 9.1)
- [CVE-2013-4717](https://insights.sbomify.com/CVE-2013-4717/): SQL injection in n/a (high 8.8)
- [CVE-2017-14635](https://insights.sbomify.com/CVE-2017-14635/): Code injection in n/a (high 8.8)
- [CVE-2023-5422](https://insights.sbomify.com/CVE-2023-5422/): SSL Certificates are not checked for E-Mail Handling (high 8.7)
- [CVE-2023-6254](https://insights.sbomify.com/CVE-2023-6254/): Password is send back to client (high 8.1)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2010-4758 and fix it if it is affected.

What it is: CVE-2010-4758 is a low-severity vulnerability in Otrs Otrs, published on 18 Mar 2011. It can only be exploited from the same machine or local network, and only if a user opens a file or follows a link.
Exploitation: There is no known exploitation of CVE-2010-4758 in the wild and no public exploit code.

Affected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2010-4758/ (Markdown: https://insights.sbomify.com/CVE-2010-4758/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2010-4758
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2010-4758
- OSV: https://osv.dev/vulnerability/CVE-2010-4758

---
From sbomify Insights: https://insights.sbomify.com/CVE-2010-4758/
Summaries are generated and may contain mistakes; the official description above is the record.