# CVE-2010-4763: Missing authorization in n/a

> Authenticated users can bypass ACL restrictions to modify ticket status, service, and queue fields via AJAX reload in OTRS.

- **Severity:** Medium 6.5 (`AV:N/AC:L/Au:S/C:P/I:P/A:P`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** A user has to click or open something
- **Fix available:** Yes
- **Published:** 18 Mar 2011
- **Updated:** 16 Sep 2024
- **Also known as:** DEBIAN-CVE-2010-4763, GHSA-93rq-vj87-fqr6

## What is CVE-2010-4763?

CVE-2010-4763 is a medium-severity missing authorization vulnerability in Otrs Otrs, published on 18 Mar 2011. Any signed-in user can exploit it over the network, and only if a user opens a file or follows a link.

### Official description

The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

Weakness: CWE-264

## Which versions are affected by CVE-2010-4763?

It affects 1 product.


Products: Otrs Otrs.

## How do I fix CVE-2010-4763?

Upgrade to a fixed version.

## Is CVE-2010-4763 being exploited?

There is no known exploitation of CVE-2010-4763 in the wild and no public exploit code.

## Other vulnerabilities in Otrs Otrs

- [CVE-2026-48188](https://insights.sbomify.com/CVE-2026-48188/): SQL Injection via MySQL Quote Method (critical 9.1)
- [CVE-2013-4717](https://insights.sbomify.com/CVE-2013-4717/): SQL injection in n/a (high 8.8)
- [CVE-2017-14635](https://insights.sbomify.com/CVE-2017-14635/): Code injection in n/a (high 8.8)
- [CVE-2023-5422](https://insights.sbomify.com/CVE-2023-5422/): SSL Certificates are not checked for E-Mail Handling (high 8.7)
- [CVE-2023-6254](https://insights.sbomify.com/CVE-2023-6254/): Password is send back to client (high 8.1)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2010-4763 and fix it if it is affected.

What it is: CVE-2010-4763 is a medium-severity missing authorization vulnerability in Otrs Otrs, published on 18 Mar 2011. Any signed-in user can exploit it over the network, and only if a user opens a file or follows a link.
Exploitation: There is no known exploitation of CVE-2010-4763 in the wild and no public exploit code.

Affected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2010-4763/ (Markdown: https://insights.sbomify.com/CVE-2010-4763/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2010-4763
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2010-4763
- OSV: https://osv.dev/vulnerability/CVE-2010-4763

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From sbomify Insights: https://insights.sbomify.com/CVE-2010-4763/
Summaries are generated and may contain mistakes; the official description above is the record.