# CVE-2012-2582: Cross-site scripting in n/a

> Remote attackers can inject arbitrary web script or HTML via crafted email messages in OTRS Help Desk, requiring user interaction to view the malicious content.

- **Severity:** Medium 4.3 (`AV:N/AC:M/Au:N/C:N/I:P/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** A user has to click or open something
- **Fix available:** Yes
- **Published:** 23 Aug 2012
- **Updated:** 6 Aug 2024
- **Also known as:** DEBIAN-CVE-2012-2582, GHSA-74m7-9rv3-r9vp

## What is CVE-2012-2582?

CVE-2012-2582 is a medium-severity cross-site scripting vulnerability in Otrs Otrs, published on 23 Aug 2012. An attacker can exploit it over the internet without logging in, and only if a user opens a file or follows a link.

### Official description

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.

Weakness: CWE-79 (Improper Neutralization of Input During Web Page Generation)

## Which versions are affected by CVE-2012-2582?

It affects 2 products.


Products: Otrs Otrs, Otrs Otrs Itsm.

## How do I fix CVE-2012-2582?

Upgrade to a fixed version.

## Is CVE-2012-2582 being exploited?

It is not confirmed as exploited in the wild, but public exploit code for CVE-2012-2582 exists.

Public exploit code:

- OTRS Open Technology Real Services 3.1.4 - Persistent Cross-Site Scripting (exploitdb)

## Other vulnerabilities in Otrs Otrs

- [CVE-2026-48188](https://insights.sbomify.com/CVE-2026-48188/): SQL Injection via MySQL Quote Method (critical 9.1)
- [CVE-2013-4717](https://insights.sbomify.com/CVE-2013-4717/): SQL injection in n/a (high 8.8)
- [CVE-2017-14635](https://insights.sbomify.com/CVE-2017-14635/): Code injection in n/a (high 8.8)
- [CVE-2023-5422](https://insights.sbomify.com/CVE-2023-5422/): SSL Certificates are not checked for E-Mail Handling (high 8.7)
- [CVE-2023-6254](https://insights.sbomify.com/CVE-2023-6254/): Password is send back to client (high 8.1)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2012-2582 and fix it if it is affected.

What it is: CVE-2012-2582 is a medium-severity cross-site scripting vulnerability in Otrs Otrs, published on 23 Aug 2012. An attacker can exploit it over the internet without logging in, and only if a user opens a file or follows a link.
Exploitation: It is not confirmed as exploited in the wild, but public exploit code for CVE-2012-2582 exists.

Affected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2012-2582/ (Markdown: https://insights.sbomify.com/CVE-2012-2582/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2012-2582
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2012-2582
- OSV: https://osv.dev/vulnerability/CVE-2012-2582

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From sbomify Insights: https://insights.sbomify.com/CVE-2012-2582/
Summaries are generated and may contain mistakes; the official description above is the record.