CVE-2013-3551 Information disclosure in n/a

What is CVE-2013-3551?

CVE-2013-3551 is a medium-severity vulnerability in Otrs Otrs, published on 21 Feb 2020. Any signed-in user can exploit it over the network, with no action from the victim.

Official description

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Weakness: CWE-200

Which versions are affected by CVE-2013-3551?

It affects 2 products.

Products include Otrs Otrs, Otrs Otrs Itsm.

How do I fix CVE-2013-3551?

Upgrade to a fixed version.

Is CVE-2013-3551 being exploited?

There is no known exploitation of CVE-2013-3551 in the wild and no public exploit code.

Other vulnerabilities in Otrs Otrs

• CVE-2026-48188 SQL Injection via MySQL Quote Method Critical 9.1
• CVE-2013-4717 SQL injection in n/a High 8.8
• CVE-2017-14635 Code injection in n/a High 8.8
• CVE-2023-5422 SSL Certificates are not checked for E-Mail Handling High 8.7
• CVE-2023-6254 Password is send back to client High 8.1

All Otrs Otrs vulnerabilities

Sources

• CVE record
• NVD
• OSV
• GitHub advisory
• How this page is made

Also known as DEBIAN-CVE-2013-3551, DSA-2696-1, GHSA-rw85-3j9f-967p.