CVE-2013-4717 SQL injection in n/a

What is CVE-2013-4717?

CVE-2013-4717 is a high-severity SQL injection vulnerability in Otrs Otrs, published on 9 Aug 2021. Any signed-in user can exploit it over the network, with no action from the victim.

Official description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Weakness: CWE-89

Which versions are affected by CVE-2013-4717?

It affects 2 products.

Products include Otrs Otrs, Otrs Otrs Itsm.

How do I fix CVE-2013-4717?

Upgrade to a fixed version.

Use parameterised queries everywhere and never build SQL by joining strings. Upgrade affected software first; a web application firewall only buys time. More about SQL injection.

Is CVE-2013-4717 being exploited?

There is no known exploitation of CVE-2013-4717 in the wild and no public exploit code.

Other vulnerabilities in Otrs Otrs

• CVE-2026-48188 SQL Injection via MySQL Quote Method Critical 9.1
• CVE-2017-14635 Code injection in n/a High 8.8
• CVE-2023-5422 SSL Certificates are not checked for E-Mail Handling High 8.7
• CVE-2023-6254 Password is send back to client High 8.1
• CVE-2023-2534 Information disclouse and DoS via websocket push events High 7.6

All Otrs Otrs vulnerabilities

Sources

• CVE record
• NVD
• OSV
• GitHub advisory
• How this page is made

Also known as DEBIAN-CVE-2013-4717, DSA-2733-1, GHSA-8pr4-q5mj-2m5q, MGASA-2013-0247.