# CVE-2013-4717: SQL injection in n/a

> Remote authenticated users can execute arbitrary SQL commands in OTRS Help Desk, potentially compromising ticket and customer data.

- **Severity:** High 8.8 (`CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** Yes
- **Published:** 9 Aug 2021
- **Updated:** 6 Aug 2024
- **Also known as:** DEBIAN-CVE-2013-4717, DSA-2733-1, GHSA-8pr4-q5mj-2m5q, MGASA-2013-0247

## What is CVE-2013-4717?

CVE-2013-4717 is a high-severity SQL injection vulnerability in Otrs Otrs, published on 9 Aug 2021. Any signed-in user can exploit it over the network, with no action from the victim.

### Official description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Weakness: CWE-89 (Improper Neutralization of Special Elements used in an SQL Command)

## Which versions are affected by CVE-2013-4717?

It affects 2 products.


Products: Otrs Otrs, Otrs Otrs Itsm.

## How do I fix CVE-2013-4717?

Upgrade to a fixed version.

## Is CVE-2013-4717 being exploited?

There is no known exploitation of CVE-2013-4717 in the wild and no public exploit code.

## Other vulnerabilities in Otrs Otrs

- [CVE-2026-48188](https://insights.sbomify.com/CVE-2026-48188/): SQL Injection via MySQL Quote Method (critical 9.1)
- [CVE-2017-14635](https://insights.sbomify.com/CVE-2017-14635/): Code injection in n/a (high 8.8)
- [CVE-2023-5422](https://insights.sbomify.com/CVE-2023-5422/): SSL Certificates are not checked for E-Mail Handling (high 8.7)
- [CVE-2023-6254](https://insights.sbomify.com/CVE-2023-6254/): Password is send back to client (high 8.1)
- [CVE-2023-2534](https://insights.sbomify.com/CVE-2023-2534/): Information disclouse and DoS via websocket push events (high 7.6)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2013-4717 and fix it if it is affected.

What it is: CVE-2013-4717 is a high-severity SQL injection vulnerability in Otrs Otrs, published on 9 Aug 2021. Any signed-in user can exploit it over the network, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2013-4717 in the wild and no public exploit code.

Affected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2013-4717/ (Markdown: https://insights.sbomify.com/CVE-2013-4717/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2013-4717
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2013-4717
- OSV: https://osv.dev/vulnerability/CVE-2013-4717

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From sbomify Insights: https://insights.sbomify.com/CVE-2013-4717/
Summaries are generated and may contain mistakes; the official description above is the record.