# CVE-2017-11511: Path traversal in ManageEngine ServiceDesk

> Unauthenticated attackers can download arbitrary files from ManageEngine ServiceDesk via path traversal in the download-file URL.

- **Severity:** High 7.5 (`CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 8 Nov 2017
- **Updated:** 17 Sep 2024
- **Also known as:** GHSA-3j4c-5xc5-gq99

## What is CVE-2017-11511?

CVE-2017-11511 is a high-severity path traversal vulnerability in Zoho ManageEngine ServiceDesk, published on 8 Nov 2017. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

The ManageEngine ServiceDesk 9.3.9328 is vulnerable to arbitrary file downloads due to improper restrictions of the pathname used in the filepath parameter for the download-file URL. An unauthenticated remote attacker can use this vulnerability to download arbitrary files.

Weakness: CWE-200 (Exposure of Sensitive Information to an Unauthorized Actor), CWE-22 (Improper Limitation of a Pathname to a Restricted Directory)

## Which versions are affected by CVE-2017-11511?

It affects 1 product.


Products: Manageengine Servicedesk.

## How do I fix CVE-2017-11511?

No fix has been published for CVE-2017-11511 yet. Limit exposure of the affected software until one is available.

## Is CVE-2017-11511 being exploited?

There is no known exploitation of CVE-2017-11511 in the wild and no public exploit code.

## Other vulnerabilities in Zoho ManageEngine ServiceDesk

- [CVE-2017-11512](https://insights.sbomify.com/CVE-2017-11512/): Path traversal in ManageEngine ServiceDesk (high 7.5)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2017-11511 and fix it if it is affected.

What it is: CVE-2017-11511 is a high-severity path traversal vulnerability in Zoho ManageEngine ServiceDesk, published on 8 Nov 2017. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2017-11511 in the wild and no public exploit code.

Affected product: Zoho ManageEngine ServiceDesk. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2017-11511/ (Markdown: https://insights.sbomify.com/CVE-2017-11511/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2017-11511
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2017-11511
- OSV: https://osv.dev/vulnerability/CVE-2017-11511

---
From sbomify Insights: https://insights.sbomify.com/CVE-2017-11511/
Summaries are generated and may contain mistakes; the official description above is the record.