# CVE-2017-20109: Teleopti WFM Administration GetOneTenant Credentials information disclosure

> Remote attackers can access sensitive credentials via the GetOneTenant endpoint in Teleopti WFM Administration.

- **Severity:** Medium 4.3 (`CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 29 Jun 2022
- **Updated:** 15 Apr 2025
- **Also known as:** GHSA-566f-w63p-987f

## What is CVE-2017-20109?

CVE-2017-20109 is a medium-severity vulnerability in Teleopti WFM, published on 29 Jun 2022. Any signed-in user can exploit it over the network, with no action from the victim.

### Official description

A vulnerability classified as problematic was found in Teleopti WFM up to 7.1.0. Affected by this vulnerability is an unknown functionality of the file /TeleoptiWFM/Administration/GetOneTenant of the component Administration. The manipulation leads to information disclosure (Credentials). The attack can be launched remotely. The exploit has been disclosed to the public and may be used. It is recommended to apply a patch to fix this issue.

Weakness: CWE-319 (Cleartext Transmission of Sensitive Information), CWE-200 (Exposure of Sensitive Information to an Unauthorized Actor)

## Which versions are affected by CVE-2017-20109?

It affects 1 product.


Products: Calabrio Teleopti Workforce Management.

## How do I fix CVE-2017-20109?

No fix has been published for CVE-2017-20109 yet. Limit exposure of the affected software until one is available.

## Is CVE-2017-20109 being exploited?

It is not confirmed as exploited in the wild, but public exploit code for CVE-2017-20109 exists.

## Other vulnerabilities in Teleopti WFM

- [CVE-2017-20111](https://insights.sbomify.com/CVE-2017-20111/): Teleopti WFM Administration privileges management (high 7.3)
- [CVE-2017-20110](https://insights.sbomify.com/CVE-2017-20110/): Teleopti WFM Administration Credentials information disclosure (medium 4.3)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2017-20109 and fix it if it is affected.

What it is: CVE-2017-20109 is a medium-severity vulnerability in Teleopti WFM, published on 29 Jun 2022. Any signed-in user can exploit it over the network, with no action from the victim.
Exploitation: It is not confirmed as exploited in the wild, but public exploit code for CVE-2017-20109 exists.

Affected product: Teleopti WFM. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2017-20109/ (Markdown: https://insights.sbomify.com/CVE-2017-20109/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2017-20109
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2017-20109
- OSV: https://osv.dev/vulnerability/CVE-2017-20109

---
From sbomify Insights: https://insights.sbomify.com/CVE-2017-20109/
Summaries are generated and may contain mistakes; the official description above is the record.