# CVE-2017-20111: Teleopti WFM Administration privileges management

> Remote attackers can exploit improper privilege management in Teleopti WFM Administration to escalate privileges.

- **Severity:** High 7.3 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:L`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 29 Jun 2022
- **Updated:** 15 Apr 2025
- **Also known as:** GHSA-4m5h-m72v-88jh

## What is CVE-2017-20111?

CVE-2017-20111 is a high-severity vulnerability in Teleopti WFM, published on 29 Jun 2022. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

A vulnerability, which was classified as critical, was found in Teleopti WFM 7.1.0. This affects an unknown part of the component Administration. The manipulation leads to improper privilege management. It is possible to initiate the attack remotely. The exploit has been disclosed to the public and may be used. It is recommended to apply a patch to fix this issue.

Weakness: CWE-269 (Improper Privilege Management)

## Which versions are affected by CVE-2017-20111?

It affects 1 product.


Products: Calabrio Teleopti Workforce Management.

## How do I fix CVE-2017-20111?

No fix has been published for CVE-2017-20111 yet. Limit exposure of the affected software until one is available.

## Is CVE-2017-20111 being exploited?

It is not confirmed as exploited in the wild, but public exploit code for CVE-2017-20111 exists.

## Other vulnerabilities in Teleopti WFM

- [CVE-2017-20109](https://insights.sbomify.com/CVE-2017-20109/): Teleopti WFM Administration GetOneTenant Credentials information disclosure (medium 4.3)
- [CVE-2017-20110](https://insights.sbomify.com/CVE-2017-20110/): Teleopti WFM Administration Credentials information disclosure (medium 4.3)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2017-20111 and fix it if it is affected.

What it is: CVE-2017-20111 is a high-severity vulnerability in Teleopti WFM, published on 29 Jun 2022. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: It is not confirmed as exploited in the wild, but public exploit code for CVE-2017-20111 exists.

Affected product: Teleopti WFM. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2017-20111/ (Markdown: https://insights.sbomify.com/CVE-2017-20111/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2017-20111
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2017-20111
- OSV: https://osv.dev/vulnerability/CVE-2017-20111

---
From sbomify Insights: https://insights.sbomify.com/CVE-2017-20111/
Summaries are generated and may contain mistakes; the official description above is the record.