# CVE-2018-19635: Privilege escalation in CA Service Desk Manager

> A malicious actor can escalate privileges within the CA Service Desk Manager user interface, potentially gaining unauthorized administrative access.

- **Severity:** Critical 9.8 (`CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 22 Jan 2019
- **Updated:** 17 Sep 2024
- **Also known as:** GHSA-63qp-q3p8-g5f6

## What is CVE-2018-19635?

CVE-2018-19635 is a critical vulnerability in CA Service Desk Manager, published on 22 Jan 2019. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

CA Service Desk Manager 14.1 and 17 contain a vulnerability that can allow a malicious actor to escalate privileges in the user interface.

Weakness: CWE-269 (Improper Privilege Management)

## Which versions are affected by CVE-2018-19635?

It affects 2 products.


Products: Broadcom Service Desk Manager, Ca Service Desk Manager.

## How do I fix CVE-2018-19635?

No fix has been published for CVE-2018-19635 yet. Limit exposure of the affected software until one is available.

## Is CVE-2018-19635 being exploited?

There is no known exploitation of CVE-2018-19635 in the wild and no public exploit code.

## Other vulnerabilities in CA Service Desk Manager

- [CVE-2018-19634](https://insights.sbomify.com/CVE-2018-19634/): Missing authorization in CA Service Desk Manager (high 7.5)
- [CVE-2013-2630](https://insights.sbomify.com/CVE-2013-2630/): Cross-site scripting in n/a (medium 4.3)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2018-19635 and fix it if it is affected.

What it is: CVE-2018-19635 is a critical vulnerability in CA Service Desk Manager, published on 22 Jan 2019. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2018-19635 in the wild and no public exploit code.

Affected product: CA Service Desk Manager. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2018-19635/ (Markdown: https://insights.sbomify.com/CVE-2018-19635/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2018-19635
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2018-19635
- OSV: https://osv.dev/vulnerability/CVE-2018-19635

---
From sbomify Insights: https://insights.sbomify.com/CVE-2018-19635/
Summaries are generated and may contain mistakes; the official description above is the record.