CVE-2018-20800 Other in n/a

Medium 6.5 Published 13 Mar 2019 Updated 17 Sep 2024

Upgrading OTRS causes data loss in agent preferences, requiring administrators to manage data integrity during updates.

Exploited in the wild: Not known
Login needed: Any signed-in user
Attackable: Over the internet
Victim action needed: Not needed
Fix: Available

What is CVE-2018-20800?

CVE-2018-20800 is a medium-severity vulnerability in Otrs Otrs, published on 13 Mar 2019. Any signed-in user can exploit it over the network, with no action from the victim.

Official description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Weakness: CWE-20

Which versions are affected by CVE-2018-20800?

It affects 1 product.

Products include Otrs Otrs.

How do I fix CVE-2018-20800?

Upgrade to a fixed version.

Is CVE-2018-20800 being exploited?

There is no known exploitation of CVE-2018-20800 in the wild and no public exploit code.

All Otrs Otrs vulnerabilities

Sources

Also known as DEBIAN-CVE-2018-20800, GHSA-qf78-x5p6-qwh5, UBUNTU-CVE-2018-20800.