{"answers":{"affected":"It affects 1 product.","exploited":"There is no known exploitation of CVE-2018-20800 in the wild and no public exploit code.","fix":"Upgrade to a fixed version.","what":"CVE-2018-20800 is a medium-severity vulnerability in Otrs Otrs, published on 13 Mar 2019. Any signed-in user can exploit it over the network, with no action from the victim."},"fix_prompt":"Check this codebase for CVE-2018-20800 and fix it if it is affected.\n\nWhat it is: CVE-2018-20800 is a medium-severity vulnerability in Otrs Otrs, published on 13 Mar 2019. Any signed-in user can exploit it over the network, with no action from the victim.\nExploitation: There is no known exploitation of CVE-2018-20800 in the wild and no public exploit code.\n\nAffected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.\n\nTask:\n1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.\n2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.\n3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.\n4. Run the tests and summarise what changed and why.\n5. If nothing in the project is affected, say so and change nothing.\n\nReference: https://insights.sbomify.com/CVE-2018-20800/ (Markdown: https://insights.sbomify.com/CVE-2018-20800/index.md)","id":"CVE-2018-20800","markdown":"https://insights.sbomify.com/CVE-2018-20800/index.md","name":"CVE-2018-20800","record":{"aliases":["DEBIAN-CVE-2018-20800","GHSA-qf78-x5p6-qwh5","UBUNTU-CVE-2018-20800"],"analysis":{"component_type":"web_application","fix_type":"upgrade","impacts":["data_modify"],"network_reachable":"yes","non_default_config":false,"product_category":"OTRS ticket system","requires_auth":"low_privilege","summary":"Upgrading OTRS causes data loss in agent preferences, requiring administrators to manage data integrity during updates.","user_interaction":"not_required","vuln_class":"other"},"analysis_generated_by":"qwen3.8-flash-next","assigner":"mitre","cpe":[{"product":"otrs","vendor":"otrs"}],"cvss":{"score":6.5,"severity":"medium","source":"nvd","vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N","version":"3.0"},"cwes":[{"id":"CWE-20","name":"Improper Input Validation"}],"description":"An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.","ecosystems":[],"exploits":{"exploitdb":0,"first_seen":null,"github_poc":0,"max_poc_stars":null,"metasploit":0,"nuclei":0,"refs":[],"tier":"none_known"},"has_fix":true,"headline":"Other in n/a","id":"CVE-2018-20800","indexable":true,"kev":null,"kind":"cve","links":{"ecosystem":null,"product":"otrs:otrs","products":["otrs:otrs"],"type":"other","year":"2018"},"n_packages":0,"n_references":1,"next":{"headline":"Regular Expression Denial of Service in highcharts","id":"CVE-2018-20801"},"packages":[],"prev":{"headline":"Security feature bypass in n/a","id":"CVE-2018-20799"},"products":["n/a"],"published":"2019-03-13","related":[{"cvss_score":9.1,"headline":"SQL Injection via MySQL Quote Method","id":"CVE-2026-48188","kev_date_added":null,"published":"2026-06-01"},{"cvss_score":8.8,"headline":"SQL injection in n/a","id":"CVE-2013-4717","kev_date_added":null,"published":"2021-08-09"},{"cvss_score":8.8,"headline":"Code injection in n/a","id":"CVE-2017-14635","kev_date_added":null,"published":"2017-09-21"},{"cvss_score":8.7,"headline":"SSL Certificates are not checked for E-Mail Handling","id":"CVE-2023-5422","kev_date_added":null,"published":"2023-10-16"},{"cvss_score":8.1,"headline":"Password is send back to client","id":"CVE-2023-6254","kev_date_added":null,"published":"2023-11-27"},{"cvss_score":7.6,"headline":"Information disclouse and DoS via websocket push events","id":"CVE-2023-2534","kev_date_added":null,"published":"2023-05-08"},{"cvss_score":7.5,"headline":"DoS attack using email","id":"CVE-2022-39052","kev_date_added":null,"published":"2022-10-17"}],"sources":[{"class":"attribution","licence":"CVE Terms of Use (MITRE)","name":"CVE List","prefix":"CVE"},{"class":"attribution","licence":"US public information, NVD API terms","name":"NVD"},{"class":"attribution","licence":"CWE Terms of Use","name":"CWE (MITRE)"},{"class":"attribution","licence":"FIRST CVSS licence","name":"CVSS (FIRST)"}],"ssvc":{"automatable":null,"exploitation":null,"technical_impact":null},"state":"PUBLISHED","updated":"2024-09-17","vendors":["n/a"]},"summary":"Upgrading OTRS causes data loss in agent preferences, requiring administrators to manage data integrity during updates.","url":"https://insights.sbomify.com/CVE-2018-20800/"}