CVE-2019-13457 Information disclosure in n/a

Medium 4.3 Published 10 Mar 2020 Updated 4 Aug 2024

Customer users can access company ticket information despite security settings, leading to unauthorized data disclosure in OTRS.

Exploited in the wild: Not known
Login needed: Any signed-in user
Attackable: Over the internet
Victim action needed: Not needed
Fix: Available

What is CVE-2019-13457?

CVE-2019-13457 is a medium-severity vulnerability in Otrs Otrs, published on 10 Mar 2020. Any signed-in user can exploit it over the network, with no action from the victim.

Official description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Weakness: CWE-200

Which versions are affected by CVE-2019-13457?

It affects 1 product.

Products include Otrs Otrs.

How do I fix CVE-2019-13457?

Apply the vendor's patch.

Is CVE-2019-13457 being exploited?

There is no known exploitation of CVE-2019-13457 in the wild and no public exploit code.

All Otrs Otrs vulnerabilities

Sources

Also known as GHSA-669w-w6cj-9w97, UBUNTU-CVE-2019-13457.