# CVE-2019-13457: Information disclosure in n/a

> Customer users can access company ticket information despite security settings, leading to unauthorized data disclosure in OTRS.

- **Severity:** Medium 4.3 (`CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** Yes
- **Published:** 10 Mar 2020
- **Updated:** 4 Aug 2024
- **Also known as:** GHSA-669w-w6cj-9w97, UBUNTU-CVE-2019-13457

## What is CVE-2019-13457?

CVE-2019-13457 is a medium-severity vulnerability in Otrs Otrs, published on 10 Mar 2020. Any signed-in user can exploit it over the network, with no action from the victim.

### Official description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

Weakness: CWE-200 (Exposure of Sensitive Information to an Unauthorized Actor)

## Which versions are affected by CVE-2019-13457?

It affects 1 product.


Products: Otrs Otrs.

## How do I fix CVE-2019-13457?

Apply the vendor's patch.

## Is CVE-2019-13457 being exploited?

There is no known exploitation of CVE-2019-13457 in the wild and no public exploit code.

## Other vulnerabilities in Otrs Otrs

- [CVE-2026-48188](https://insights.sbomify.com/CVE-2026-48188/): SQL Injection via MySQL Quote Method (critical 9.1)
- [CVE-2013-4717](https://insights.sbomify.com/CVE-2013-4717/): SQL injection in n/a (high 8.8)
- [CVE-2017-14635](https://insights.sbomify.com/CVE-2017-14635/): Code injection in n/a (high 8.8)
- [CVE-2023-5422](https://insights.sbomify.com/CVE-2023-5422/): SSL Certificates are not checked for E-Mail Handling (high 8.7)
- [CVE-2023-6254](https://insights.sbomify.com/CVE-2023-6254/): Password is send back to client (high 8.1)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2019-13457 and fix it if it is affected.

What it is: CVE-2019-13457 is a medium-severity vulnerability in Otrs Otrs, published on 10 Mar 2020. Any signed-in user can exploit it over the network, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2019-13457 in the wild and no public exploit code.

Affected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2019-13457/ (Markdown: https://insights.sbomify.com/CVE-2019-13457/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2019-13457
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2019-13457
- OSV: https://osv.dev/vulnerability/CVE-2019-13457

---
From sbomify Insights: https://insights.sbomify.com/CVE-2019-13457/
Summaries are generated and may contain mistakes; the official description above is the record.