# CVE-2019-14994: Path traversal in Jira Service Desk Data Center

> Remote attackers with portal access can view arbitrary issues via path traversal; exploitation is easier if public portal access is enabled.

- **Severity:** High 7.5 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 19 Sep 2019
- **Updated:** 16 Sep 2024
- **Also known as:** GHSA-3px6-x742-ffjj

## What is CVE-2019-14994?

CVE-2019-14994 is a high-severity path traversal vulnerability in Atlassian Jira Service Desk Data Center, published on 19 Sep 2019. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.

Weakness: CWE-22 (Improper Limitation of a Pathname to a Restricted Directory)

## Which versions are affected by CVE-2019-14994?

It affects 1 product.


Products: Atlassian Jira Service Desk.

## How do I fix CVE-2019-14994?

No fix has been published for CVE-2019-14994 yet. Limit exposure of the affected software until one is available.

## Is CVE-2019-14994 being exploited?

There is no known exploitation of CVE-2019-14994 in the wild and no public exploit code.

## Other vulnerabilities in Atlassian Jira Service Desk Data Center

- [CVE-2019-15004](https://insights.sbomify.com/CVE-2019-15004/): Path traversal in Jira Service Desk Data Center (high 7.5)
- [CVE-2021-39115](https://insights.sbomify.com/CVE-2021-39115/): Code injection in Jira Service Desk Data Center (high 7.2)
- [CVE-2021-43959](https://insights.sbomify.com/CVE-2021-43959/): Server-side request forgery in Jira Service Management Data Center (medium 5.7)
- [CVE-2019-15003](https://insights.sbomify.com/CVE-2019-15003/): Missing authorization in Jira Service Desk Data Center (medium 5.3)
- [CVE-2020-14166](https://insights.sbomify.com/CVE-2020-14166/): Cross-site scripting in Jira Service Desk Server and Data Center (medium 4.8)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2019-14994 and fix it if it is affected.

What it is: CVE-2019-14994 is a high-severity path traversal vulnerability in Atlassian Jira Service Desk Data Center, published on 19 Sep 2019. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2019-14994 in the wild and no public exploit code.

Affected product: Atlassian Jira Service Desk Data Center. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2019-14994/ (Markdown: https://insights.sbomify.com/CVE-2019-14994/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2019-14994
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2019-14994
- OSV: https://osv.dev/vulnerability/CVE-2019-14994

---
From sbomify Insights: https://insights.sbomify.com/CVE-2019-14994/
Summaries are generated and may contain mistakes; the official description above is the record.