# CVE-2019-20002: Other in n/a

> Low-privileged users can inject formulas into help request subjects, leading to code execution when admins export tickets.

- **Severity:** High 7.8 (`CVSS:3.1/AV:L/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Local or same network only
- **Victim action needed:** A user has to click or open something
- **Fix available:** No
- **Published:** 27 Apr 2020
- **Updated:** 5 Aug 2024
- **Also known as:** GHSA-9253-c6r3-526q

## What is CVE-2019-20002?

CVE-2019-20002 is a high-severity vulnerability in n/a, published on 27 Apr 2020. It can only be exploited from the same machine or local network, and only if a user opens a file or follows a link.

### Official description

Formula Injection exists in the export feature in SolarWinds WebHelpDesk 12.7.1 via a value (provided by a low-privileged user in the Subject field of a help request form) that is mishandled in a TicketActions/view?tab=group TSV export by an admin user.

Weakness: CWE-1236 (Improper Neutralization of Formula Elements in a CSV File)

## Which versions are affected by CVE-2019-20002?

It affects 1 product.


Products: Solarwinds Webhelpdesk.

## How do I fix CVE-2019-20002?

No fix has been published for CVE-2019-20002 yet. Limit exposure of the affected software until one is available.

## Is CVE-2019-20002 being exploited?

There is no known exploitation of CVE-2019-20002 in the wild and no public exploit code.

## Other vulnerabilities in n/a

- [CVE-2021-35254](https://insights.sbomify.com/CVE-2021-35254/): Authenticated Remote Code Execution in WebHelpDesk 12.7.8 (high 8.2)
- [CVE-2021-35232](https://insights.sbomify.com/CVE-2021-35232/): Hard credentials discovered in SolarWinds Web Help Desk which allows to execute Arbitrary Hibernate Queries (medium 6.8)
- [CVE-2019-16959](https://insights.sbomify.com/CVE-2019-16959/): Other in n/a (medium 6.5)
- [CVE-2019-16955](https://insights.sbomify.com/CVE-2019-16955/): Cross-site scripting in n/a (medium 5.4)
- [CVE-2019-16957](https://insights.sbomify.com/CVE-2019-16957/): Cross-site scripting in n/a (medium 5.4)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2019-20002 and fix it if it is affected.

What it is: CVE-2019-20002 is a high-severity vulnerability in n/a, published on 27 Apr 2020. It can only be exploited from the same machine or local network, and only if a user opens a file or follows a link.
Exploitation: There is no known exploitation of CVE-2019-20002 in the wild and no public exploit code.

Affected product: n/a. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2019-20002/ (Markdown: https://insights.sbomify.com/CVE-2019-20002/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2019-20002
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2019-20002
- OSV: https://osv.dev/vulnerability/CVE-2019-20002

---
From sbomify Insights: https://insights.sbomify.com/CVE-2019-20002/
Summaries are generated and may contain mistakes; the official description above is the record.