# CVE-2019-25263: Zendesk App SweetHawk Survey 1.6 - Persistent Cross-Site Scripting

> Attackers can inject malicious scripts via support tickets that execute for other users viewing survey pages in the Zendesk SweetHawk Survey app.

- **Severity:** Medium 5.1 (`CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:L/SI:L/SA:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** A user has to click or open something
- **Fix available:** No
- **Published:** 3 Feb 2026
- **Updated:** 4 Feb 2026
- **Also known as:** GHSA-99wv-4fxc-p8gj

## What is CVE-2019-25263?

CVE-2019-25263 is a medium-severity cross-site scripting vulnerability in Zendesk App SweetHawk Survey, published on 3 Feb 2026. Any signed-in user can exploit it over the network, and only if a user opens a file or follows a link.

### Official description

Zendesk SweetHawk Survey 1.6 contains a persistent cross-site scripting vulnerability that allows attackers to inject malicious scripts through support ticket submissions. Attackers can insert XSS payloads like script tags into ticket text that automatically execute when survey pages are loaded by other users.

Weakness: CWE-79 (Improper Neutralization of Input During Web Page Generation)

## Which versions are affected by CVE-2019-25263?


## How do I fix CVE-2019-25263?

No fix has been published for CVE-2019-25263 yet. Limit exposure of the affected software until one is available.

## Is CVE-2019-25263 being exploited?

It is not confirmed as exploited in the wild, but public exploit code for CVE-2019-25263 exists.

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2019-25263 and fix it if it is affected.

What it is: CVE-2019-25263 is a medium-severity cross-site scripting vulnerability in Zendesk App SweetHawk Survey, published on 3 Feb 2026. Any signed-in user can exploit it over the network, and only if a user opens a file or follows a link.
Exploitation: It is not confirmed as exploited in the wild, but public exploit code for CVE-2019-25263 exists.

Affected product: Zendesk App SweetHawk Survey. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2019-25263/ (Markdown: https://insights.sbomify.com/CVE-2019-25263/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2019-25263
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2019-25263
- OSV: https://osv.dev/vulnerability/CVE-2019-25263

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From sbomify Insights: https://insights.sbomify.com/CVE-2019-25263/
Summaries are generated and may contain mistakes; the official description above is the record.