# CVE-2020-10102: Information disclosure in n/a

> An attacker can enumerate valid user emails via inconsistent responses in the password reset feature, facilitating subsequent credential brute-force attacks.

- **Severity:** Medium 5.3 (`CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 5 Mar 2020
- **Updated:** 4 Aug 2024
- **Also known as:** GHSA-m4jc-c528-7g8x

## What is CVE-2020-10102?

CVE-2020-10102 is a medium-severity vulnerability in Zammad Zammad, published on 5 Mar 2020. Any signed-in user can exploit it over the network, with no action from the victim.

### Official description

An issue was discovered in Zammad 3.0 through 3.2. The Forgot Password functionality is implemented in a way that would enable an anonymous user to guess valid user emails. In the current implementation, the application responds differently depending on whether the input supplied was recognized as associated with a valid user. This behavior could be used as part of a two-stage automated attack. During the first stage, an attacker would iterate through a list of account names to determine which correspond to valid accounts. During the second stage, the attacker would use a list of common passwords to attempt to brute force credentials for accounts that were recognized by the system in the first stage.

Weakness: CWE-203 (Observable Discrepancy)

## Which versions are affected by CVE-2020-10102?

It affects 1 product.


Products: Zammad Zammad.

## How do I fix CVE-2020-10102?

No fix has been published for CVE-2020-10102 yet. Limit exposure of the affected software until one is available.

## Is CVE-2020-10102 being exploited?

There is no known exploitation of CVE-2020-10102 in the wild and no public exploit code.

## Other vulnerabilities in Zammad Zammad

- [CVE-2026-102489](https://insights.sbomify.com/CVE-2026-102489/): Zammad GmbH Zammad Session Fixation (high 8.7, exploited in the wild)
- [CVE-2026-102490](https://insights.sbomify.com/CVE-2026-102490/): Zammad GmbH Zammad Improper Privilege Management (high 8.5, exploited in the wild)
- [CVE-2022-48021](https://insights.sbomify.com/CVE-2022-48021/): Code injection in n/a (critical 9.8)
- [CVE-2022-35490](https://insights.sbomify.com/CVE-2022-35490/): Security feature bypass in n/a (critical 9.8)
- [CVE-2021-42090](https://insights.sbomify.com/CVE-2021-42090/): Deserialization in n/a (critical 9.8)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2020-10102 and fix it if it is affected.

What it is: CVE-2020-10102 is a medium-severity vulnerability in Zammad Zammad, published on 5 Mar 2020. Any signed-in user can exploit it over the network, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2020-10102 in the wild and no public exploit code.

Affected product: Zammad Zammad. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2020-10102/ (Markdown: https://insights.sbomify.com/CVE-2020-10102/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2020-10102
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2020-10102
- OSV: https://osv.dev/vulnerability/CVE-2020-10102

---
From sbomify Insights: https://insights.sbomify.com/CVE-2020-10102/
Summaries are generated and may contain mistakes; the official description above is the record.