{"answers":{"affected":"It affects 1 product.","exploited":"There is no known exploitation of CVE-2020-1768 in the wild and no public exploit code.","fix":"No fix has been published for CVE-2020-1768 yet. Limit exposure of the affected software until one is available.","what":"CVE-2020-1768 is a medium-severity vulnerability in Otrs Otrs, published on 7 Feb 2020. Any signed-in user can exploit it over the network, with no action from the victim."},"fix_prompt":"Check this codebase for CVE-2020-1768 and fix it if it is affected.\n\nWhat it is: CVE-2020-1768 is a medium-severity vulnerability in Otrs Otrs, published on 7 Feb 2020. Any signed-in user can exploit it over the network, with no action from the victim.\nExploitation: There is no known exploitation of CVE-2020-1768 in the wild and no public exploit code.\n\nAffected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.\n\nTask:\n1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.\n2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.\n3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.\n4. Run the tests and summarise what changed and why.\n5. If nothing in the project is affected, say so and change nothing.\n\nReference: https://insights.sbomify.com/CVE-2020-1768/ (Markdown: https://insights.sbomify.com/CVE-2020-1768/index.md)","id":"CVE-2020-1768","markdown":"https://insights.sbomify.com/CVE-2020-1768/index.md","name":"CVE-2020-1768","record":{"aliases":["GHSA-chcp-v68p-g2px","UBUNTU-CVE-2020-1768"],"analysis":{"component_type":"web_application","fix_type":"patch","impacts":["security_bypass"],"network_reachable":"yes","non_default_config":false,"product_category":"OTRS ticketing system","requires_auth":"low_privilege","summary":"Attackers can maintain active sessions indefinitely by exploiting background calls that reset idle timers, bypassing session expiration controls in OTRS.","user_interaction":"not_required","vuln_class":"security_feature_bypass"},"analysis_generated_by":"qwen3.8-flash-next","assigner":"OTRS","cpe":[{"product":"otrs","vendor":"otrs"}],"cvss":{"score":5.4,"severity":"medium","source":"cna","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L","version":"3.1"},"cwes":[{"id":"CWE-613","name":"DEPRECATED: Insufficient Session Expiration"}],"description":"The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.","ecosystems":[],"exploits":{"exploitdb":0,"first_seen":null,"github_poc":0,"max_poc_stars":null,"metasploit":0,"nuclei":0,"refs":[],"tier":"none_known"},"has_fix":false,"headline":"External Interface does not invalidate session","id":"CVE-2020-1768","indexable":true,"kev":null,"kind":"cve","links":{"ecosystem":null,"product":"otrs:otrs","products":["otrs:otrs"],"type":"security_feature_bypass","year":"2020"},"n_packages":0,"n_references":1,"next":{"headline":"Autocomplete in the form login screens","id":"CVE-2020-1769"},"packages":[],"prev":{"headline":"Possible to send drafted messages as wrong agent","id":"CVE-2020-1767"},"products":["OTRS"],"published":"2020-02-07","related":[{"cvss_score":9.1,"headline":"SQL Injection via MySQL Quote Method","id":"CVE-2026-48188","kev_date_added":null,"published":"2026-06-01"},{"cvss_score":8.8,"headline":"SQL injection in n/a","id":"CVE-2013-4717","kev_date_added":null,"published":"2021-08-09"},{"cvss_score":8.8,"headline":"Code injection in n/a","id":"CVE-2017-14635","kev_date_added":null,"published":"2017-09-21"},{"cvss_score":8.7,"headline":"SSL Certificates are not checked for E-Mail Handling","id":"CVE-2023-5422","kev_date_added":null,"published":"2023-10-16"},{"cvss_score":8.1,"headline":"Password is send back to client","id":"CVE-2023-6254","kev_date_added":null,"published":"2023-11-27"},{"cvss_score":7.6,"headline":"Information disclouse and DoS via websocket push events","id":"CVE-2023-2534","kev_date_added":null,"published":"2023-05-08"},{"cvss_score":7.5,"headline":"DoS attack using email","id":"CVE-2022-39052","kev_date_added":null,"published":"2022-10-17"}],"sources":[{"class":"attribution","licence":"CVE Terms of Use (MITRE)","name":"CVE List","prefix":"CVE"},{"class":"attribution","licence":"US public information, NVD API terms","name":"NVD"},{"class":"attribution","licence":"CWE Terms of Use","name":"CWE (MITRE)"},{"class":"attribution","licence":"FIRST CVSS licence","name":"CVSS (FIRST)"}],"ssvc":{"automatable":null,"exploitation":null,"technical_impact":null},"state":"PUBLISHED","updated":"2024-09-16","vendors":["OTRS AG"]},"summary":"Attackers can maintain active sessions indefinitely by exploiting background calls that reset idle timers, bypassing session expiration controls in OTRS.","url":"https://insights.sbomify.com/CVE-2020-1768/"}