CVE-2020-1777 Agent names disclosed in chat feature

Medium 4.3 Published 15 Oct 2020 Updated 17 Sep 2024

Attackers can view real agent names in chats and tickets even when masking is enabled, exposing internal staff identities.

Exploited in the wild: Not known
Login needed: Not needed
Attackable: Over the internet
Victim action needed: A user has to click or open something
Fix: None listed

What is CVE-2020-1777?

CVE-2020-1777 is a medium-severity vulnerability in Otrs Otrs, published on 15 Oct 2020. An attacker can exploit it over the internet without logging in, and only if a user opens a file or follows a link.

Official description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Weakness: CWE-200

Which versions are affected by CVE-2020-1777?

It affects 1 product.

Products include Otrs Otrs.

How do I fix CVE-2020-1777?

No fix has been published for CVE-2020-1777 yet. Limit exposure of the affected software until one is available.

Is CVE-2020-1777 being exploited?

There is no known exploitation of CVE-2020-1777 in the wild and no public exploit code.

All Otrs Otrs vulnerabilities

Sources

Also known as GHSA-vcjf-j3r2-f6pp.