CVE-2020-2500 Hardcoded credentials in Helpdesk

Critical 9.8 Published 1 Jul 2020 Updated 4 Aug 2024

Attackers can access sensitive data and control the QNAP Kayako service by exploiting hardcoded API keys in the Helpdesk application.

Exploited in the wild: Not known
Login needed: Not needed
Attackable: Over the internet
Victim action needed: Not needed
Fix: None listed

What is CVE-2020-2500?

CVE-2020-2500 is a critical vulnerability in QNAP Systems Inc. Helpdesk, published on 1 Jul 2020. An attacker can exploit it over the internet without logging in, with no action from the victim.

Official description

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

Weakness: CWE-798, CWE-321, CWE-284

Which versions are affected by CVE-2020-2500?

It affects 1 product.

Products include Qnap Helpdesk.

How do I fix CVE-2020-2500?

No fix has been published for CVE-2020-2500 yet. Limit exposure of the affected software until one is available.

Is CVE-2020-2500 being exploited?

There is no known exploitation of CVE-2020-2500 in the wild and no public exploit code.

Sources

Also known as GHSA-v7p7-qff5-5j8w.