# CVE-2020-2507: command injection vulnerability in Helpdesk


- **Severity:** Critical 9.8 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H`)
- **Exploited in the wild:** Not known
- **Fix available:** No
- **Published:** 3 Feb 2021
- **Updated:** 16 Sep 2024
- **Also known as:** GHSA-7r29-w7vh-5p6q

## What is CVE-2020-2507?

CVE-2020-2507 is a critical vulnerability in QNAP Systems Inc. Helpdesk, published on 3 Feb 2021. 

### Official description

The vulnerability have been reported to affect earlier versions of QTS. If exploited, this command injection vulnerability could allow remote attackers to run arbitrary commands. This issue affects: QNAP Systems Inc. Helpdesk versions prior to 3.0.3.

Weakness: CWE-78 (Improper Neutralization of Special Elements used in an OS Command), CWE-77 (Improper Neutralization of Special Elements used in a Command)

## Which versions are affected by CVE-2020-2507?

It affects 1 product.


Products: Qnap Helpdesk.

## How do I fix CVE-2020-2507?

No fix has been published for CVE-2020-2507 yet. Limit exposure of the affected software until one is available.

## Is CVE-2020-2507 being exploited?

There is no known exploitation of CVE-2020-2507 in the wild and no public exploit code.

## Other vulnerabilities in QNAP Systems Inc. Helpdesk

- [CVE-2020-2506](https://insights.sbomify.com/CVE-2020-2506/): QNAP Helpdesk Improper Access Control (high 7.3, exploited in the wild)
- [CVE-2020-2500](https://insights.sbomify.com/CVE-2020-2500/): Hardcoded credentials in Helpdesk (critical 9.8)
- [CVE-2018-0714](https://insights.sbomify.com/CVE-2018-0714/): Command injection in Helpdesk in QTS (critical 9.8)
- [CVE-2021-28814](https://insights.sbomify.com/CVE-2021-28814/): Improper Access Control Vulnerability in Helpdesk (high 8.8)
- [CVE-2024-50394](https://insights.sbomify.com/CVE-2024-50394/): Helpdesk (high 7.7)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2020-2507 and fix it if it is affected.

What it is: CVE-2020-2507 is a critical vulnerability in QNAP Systems Inc. Helpdesk, published on 3 Feb 2021. 
Exploitation: There is no known exploitation of CVE-2020-2507 in the wild and no public exploit code.

Affected product: QNAP Systems Inc. Helpdesk. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2020-2507/ (Markdown: https://insights.sbomify.com/CVE-2020-2507/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2020-2507
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2020-2507
- OSV: https://osv.dev/vulnerability/CVE-2020-2507

---
From sbomify Insights: https://insights.sbomify.com/CVE-2020-2507/
Summaries are generated and may contain mistakes; the official description above is the record.