# CVE-2020-36926: SmarterTools SmarterTrack 7922 -Information Disclosure

> Attackers can retrieve agent names and IDs via the Chat Management search form, exposing sensitive user data.

- **Severity:** Medium 6.9 (`CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 15 Jan 2026
- **Updated:** 7 Apr 2026
- **Also known as:** GHSA-rg7x-vp5v-875q

## What is CVE-2020-36926?

CVE-2020-36926 is a medium-severity vulnerability in SmarterTools SmarterTrack, published on 15 Jan 2026. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.

Weakness: CWE-497 (Exposure of Sensitive System Information to an Unauthorized Control Sphere)

## Which versions are affected by CVE-2020-36926?

It affects 1 product.


Products: Smartertools Smartertrack.

## How do I fix CVE-2020-36926?

No fix has been published for CVE-2020-36926 yet. Limit exposure of the affected software until one is available.

## Is CVE-2020-36926 being exploited?

It is not confirmed as exploited in the wild, but public exploit code for CVE-2020-36926 exists.

## Other vulnerabilities in SmarterTools SmarterTrack

- [CVE-2022-24387](https://insights.sbomify.com/CVE-2022-24387/): File upload and overwrite to app_data/Config in SmarterTrack v100.0.8019.14010 (critical 9.1)
- [CVE-2022-24384](https://insights.sbomify.com/CVE-2022-24384/): Reflective XSS on SmarterTrack v100.0.8019.14010 (high 8.8)
- [CVE-2022-24386](https://insights.sbomify.com/CVE-2022-24386/): Stored XSS in SmarterTrack v100.0.8019.14010 (high 8.8)
- [CVE-2022-24385](https://insights.sbomify.com/CVE-2022-24385/): Information disclosure via direct object access on SmarterTrack v100.0.8019.14010 (medium 6.5)
- [CVE-2009-4994](https://insights.sbomify.com/CVE-2009-4994/): Cross-site scripting in n/a (medium 4.3)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2020-36926 and fix it if it is affected.

What it is: CVE-2020-36926 is a medium-severity vulnerability in SmarterTools SmarterTrack, published on 15 Jan 2026. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: It is not confirmed as exploited in the wild, but public exploit code for CVE-2020-36926 exists.

Affected product: SmarterTools SmarterTrack. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2020-36926/ (Markdown: https://insights.sbomify.com/CVE-2020-36926/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2020-36926
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2020-36926
- OSV: https://osv.dev/vulnerability/CVE-2020-36926

---
From sbomify Insights: https://insights.sbomify.com/CVE-2020-36926/
Summaries are generated and may contain mistakes; the official description above is the record.