# CVE-2021-24843: SupportCandy < 2.2.7 - Arbitrary Ticket Deletion via CSRF

> Attackers can trick logged-in admins into deleting arbitrary support tickets via CSRF in the SupportCandy WordPress plugin.

- **Severity:** Medium 6.5 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** A user has to click or open something
- **Fix available:** No
- **Published:** 7 Feb 2022
- **Updated:** 3 Aug 2024
- **Also known as:** GHSA-mp5c-f63g-9v5h

## What is CVE-2021-24843?

CVE-2021-24843 is a medium-severity vulnerability in Unknown SupportCandy – Helpdesk & Support Ticket System, published on 7 Feb 2022. An attacker can exploit it over the internet without logging in, and only if a user opens a file or follows a link.

### Official description

The SupportCandy WordPress plugin before 2.2.7 does not have CRSF check in its wpsc_tickets AJAX action, which could allow attackers to make a logged in admin call it and delete arbitrary tickets via the set_delete_permanently_bulk_ticket setting_action.

Weakness: CWE-352 (Cross-Site Request Forgery)

## Which versions are affected by CVE-2021-24843?

It affects 1 product.


Products: Supportcandy Supportcandy.

## How do I fix CVE-2021-24843?

No fix has been published for CVE-2021-24843 yet. Limit exposure of the affected software until one is available.

## Is CVE-2021-24843 being exploited?

There is no known exploitation of CVE-2021-24843 in the wild and no public exploit code.

## Other vulnerabilities in Unknown SupportCandy – Helpdesk & Support Ticket System

- [CVE-2023-1730](https://insights.sbomify.com/CVE-2023-1730/): SupportCandy < 3.1.5 - Unauthenticated SQLi (critical 9.8)
- [CVE-2019-11223](https://insights.sbomify.com/CVE-2019-11223/): File upload in n/a (critical 9.8)
- [CVE-2023-2719](https://insights.sbomify.com/CVE-2023-2719/): SupportCandy < 3.1.7 - Subscriber+ SQLi (high 8.8)
- [CVE-2021-24879](https://insights.sbomify.com/CVE-2021-24879/): SupportCandy < 2.2.7 - CSRF to Cross-Site Scripting (high 8.8)
- [CVE-2021-24839](https://insights.sbomify.com/CVE-2021-24839/): SupportCandy < 2.2.5 - Unauthenticated Arbitrary Ticket Deletion (high 7.5)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2021-24843 and fix it if it is affected.

What it is: CVE-2021-24843 is a medium-severity vulnerability in Unknown SupportCandy – Helpdesk & Support Ticket System, published on 7 Feb 2022. An attacker can exploit it over the internet without logging in, and only if a user opens a file or follows a link.
Exploitation: There is no known exploitation of CVE-2021-24843 in the wild and no public exploit code.

Affected product: Unknown SupportCandy – Helpdesk & Support Ticket System. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2021-24843/ (Markdown: https://insights.sbomify.com/CVE-2021-24843/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2021-24843
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2021-24843
- OSV: https://osv.dev/vulnerability/CVE-2021-24843

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From sbomify Insights: https://insights.sbomify.com/CVE-2021-24843/
Summaries are generated and may contain mistakes; the official description above is the record.