# CVE-2021-31160: Information disclosure in n/a

> An attacker can access internal data in Zoho ManageEngine ServiceDesk Plus MSP, potentially exposing sensitive information.

- **Severity:** High 7.5 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 29 Jun 2021
- **Updated:** 30 May 2025
- **Also known as:** GHSA-2c4q-25x9-p644

## What is CVE-2021-31160?

CVE-2021-31160 is a high-severity vulnerability in Zohocorp Manageengine Servicedesk Plus, published on 29 Jun 2021. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

Zoho ManageEngine ServiceDesk Plus MSP before 10521 allows an attacker to access internal data.

## Which versions are affected by CVE-2021-31160?

It affects 2 products.


Products: Zohocorp Manageengine Servicedesk Plus, Zohocorp Manageengine Servicedesk Plus Msp.

## How do I fix CVE-2021-31160?

No fix has been published for CVE-2021-31160 yet. Limit exposure of the affected software until one is available.

## Is CVE-2021-31160 being exploited?

There is no known exploitation of CVE-2021-31160 in the wild and no public exploit code.

## Other vulnerabilities in Zohocorp Manageengine Servicedesk Plus

- [CVE-2021-44077](https://insights.sbomify.com/CVE-2021-44077/): Zoho ManageEngine ServiceDesk Plus Remote Code Execution (critical 9.8, exploited in the wild)
- [CVE-2021-37415](https://insights.sbomify.com/CVE-2021-37415/): Zoho ManageEngine ServiceDesk Authentication Bypass (critical 9.8, exploited in the wild)
- [CVE-2019-8394](https://insights.sbomify.com/CVE-2019-8394/): Zoho ManageEngine ServiceDesk Plus (SDP) File Upload (high 7.5, exploited in the wild)
- [CVE-2021-44526](https://insights.sbomify.com/CVE-2021-44526/): Auth bypass in n/a (critical 9.8)
- [CVE-2019-8395](https://insights.sbomify.com/CVE-2019-8395/): Path traversal in n/a (critical 9.8)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2021-31160 and fix it if it is affected.

What it is: CVE-2021-31160 is a high-severity vulnerability in Zohocorp Manageengine Servicedesk Plus, published on 29 Jun 2021. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2021-31160 in the wild and no public exploit code.

Affected product: Zohocorp Manageengine Servicedesk Plus. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2021-31160/ (Markdown: https://insights.sbomify.com/CVE-2021-31160/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2021-31160
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2021-31160
- OSV: https://osv.dev/vulnerability/CVE-2021-31160

---
From sbomify Insights: https://insights.sbomify.com/CVE-2021-31160/
Summaries are generated and may contain mistakes; the official description above is the record.