{"answers":{"affected":"It affects 1 product.","exploited":"There is no known exploitation of CVE-2021-36096 in the wild and no public exploit code.","fix":"No fix has been published for CVE-2021-36096 yet. Limit exposure of the affected software until one is available.","what":"CVE-2021-36096 is a medium-severity vulnerability in Otrs Otrs, published on 6 Sep 2021. An attacker needs administrator access to exploit it, and only if a user opens a file or follows a link."},"fix_prompt":"Check this codebase for CVE-2021-36096 and fix it if it is affected.\n\nWhat it is: CVE-2021-36096 is a medium-severity vulnerability in Otrs Otrs, published on 6 Sep 2021. An attacker needs administrator access to exploit it, and only if a user opens a file or follows a link.\nExploitation: There is no known exploitation of CVE-2021-36096 in the wild and no public exploit code.\n\nAffected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.\n\nTask:\n1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.\n2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.\n3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.\n4. Run the tests and summarise what changed and why.\n5. If nothing in the project is affected, say so and change nothing.\n\nReference: https://insights.sbomify.com/CVE-2021-36096/ (Markdown: https://insights.sbomify.com/CVE-2021-36096/index.md)","id":"CVE-2021-36096","markdown":"https://insights.sbomify.com/CVE-2021-36096/index.md","name":"CVE-2021-36096","record":{"aliases":["GHSA-cc6f-j84g-6gmr","UBUNTU-CVE-2021-36096"],"analysis":{"component_type":"web_application","fix_type":"upgrade","impacts":["data_read"],"network_reachable":"yes","non_default_config":false,"product_category":"OTRS ticketing system","requires_auth":"high_privilege","summary":"Attackers can obtain private S/MIME and PGP keys from generated support bundles if the containing folder is not hidden.","user_interaction":"required","vuln_class":"information_disclosure"},"analysis_generated_by":"qwen3.8-flash-next","assigner":"OTRS","cpe":[{"product":"otrs","vendor":"otrs"}],"cvss":{"score":5.2,"severity":"medium","source":"cna","vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N","version":"3.1"},"cwes":[{"id":"CWE-312","name":"Cleartext Storage of Sensitive Information"},{"id":"CWE-200","name":"Exposure of Sensitive Information to an Unauthorized Actor"}],"description":"Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.","ecosystems":[],"exploits":{"exploitdb":0,"first_seen":null,"github_poc":0,"max_poc_stars":null,"metasploit":0,"nuclei":0,"refs":[],"tier":"none_known"},"has_fix":false,"headline":"Support Bundle includes S/Mime and PGP secret or PIN","id":"CVE-2021-36096","indexable":true,"kev":null,"kind":"cve","links":{"ecosystem":null,"product":"otrs:otrs","products":["otrs:otrs"],"type":"information_disclosure","year":"2021"},"n_packages":0,"n_references":1,"next":{"headline":"Agents are able to lock the ticket without the \"Owner\" permission","id":"CVE-2021-36097"},"packages":[],"prev":{"headline":"User enumeration issue using \"lost password\" feature","id":"CVE-2021-36095"},"products":["((OTRS)) Community Edition","OTRS"],"published":"2021-09-06","related":[{"cvss_score":9.1,"headline":"SQL Injection via MySQL Quote Method","id":"CVE-2026-48188","kev_date_added":null,"published":"2026-06-01"},{"cvss_score":8.8,"headline":"SQL injection in n/a","id":"CVE-2013-4717","kev_date_added":null,"published":"2021-08-09"},{"cvss_score":8.8,"headline":"Code injection in n/a","id":"CVE-2017-14635","kev_date_added":null,"published":"2017-09-21"},{"cvss_score":8.7,"headline":"SSL Certificates are not checked for E-Mail Handling","id":"CVE-2023-5422","kev_date_added":null,"published":"2023-10-16"},{"cvss_score":8.1,"headline":"Password is send back to client","id":"CVE-2023-6254","kev_date_added":null,"published":"2023-11-27"},{"cvss_score":7.6,"headline":"Information disclouse and DoS via websocket push events","id":"CVE-2023-2534","kev_date_added":null,"published":"2023-05-08"},{"cvss_score":7.5,"headline":"DoS attack using email","id":"CVE-2022-39052","kev_date_added":null,"published":"2022-10-17"}],"sources":[{"class":"attribution","licence":"CVE Terms of Use (MITRE)","name":"CVE List","prefix":"CVE"},{"class":"attribution","licence":"US public information, NVD API terms","name":"NVD"},{"class":"attribution","licence":"CWE Terms of Use","name":"CWE (MITRE)"},{"class":"attribution","licence":"FIRST CVSS licence","name":"CVSS (FIRST)"}],"ssvc":{"automatable":null,"exploitation":null,"technical_impact":null},"state":"PUBLISHED","updated":"2024-09-16","vendors":["OTRS AG"]},"summary":"Attackers can obtain private S/MIME and PGP keys from generated support bundles if the containing folder is not hidden.","url":"https://insights.sbomify.com/CVE-2021-36096/"}