CVE-2021-36097 Agents are able to lock the ticket without the "Owner" permission
Agents can lock tickets without Owner permission and move them to gain full control, requiring an upgrade to OTRS.
- Exploited in the wild
- Not known
- Login needed
- Any signed-in user
- Attackable
- Over the internet
- Victim action needed
- A user has to click or open something
- Fix
- None listed
What is CVE-2021-36097?
CVE-2021-36097 is a low-severity missing authorization vulnerability in Otrs Otrs, published on 18 Oct 2021. Any signed-in user can exploit it over the network, and only if a user opens a file or follows a link.
Official description
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Weakness: CWE-266
Which versions are affected by CVE-2021-36097?
It affects 1 product.
Products include Otrs Otrs.
How do I fix CVE-2021-36097?
No fix has been published for CVE-2021-36097 yet. Limit exposure of the affected software until one is available.
Upgrade, and check permissions on every request on the server, not only in the interface. More about Missing authorization.
Is CVE-2021-36097 being exploited?
There is no known exploitation of CVE-2021-36097 in the wild and no public exploit code.
Other vulnerabilities in Otrs Otrs
Sources
Also known as GHSA-w4r5-v3hc-jqxx.