{"answers":{"affected":"It affects 3 products.","exploited":"There is no known exploitation of CVE-2021-36100 in the wild and no public exploit code.","fix":"Apply the vendor's patch.","what":"CVE-2021-36100 is a medium-severity command injection vulnerability in Otrs Otrs, published on 21 Mar 2022. An attacker needs administrator access to exploit it, and only if a user opens a file or follows a link."},"fix_prompt":"Check this codebase for CVE-2021-36100 and fix it if it is affected.\n\nWhat it is: CVE-2021-36100 is a medium-severity command injection vulnerability in Otrs Otrs, published on 21 Mar 2022. An attacker needs administrator access to exploit it, and only if a user opens a file or follows a link.\nExploitation: There is no known exploitation of CVE-2021-36100 in the wild and no public exploit code.\n\nAffected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.\n\nTask:\n1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.\n2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.\n3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.\n4. Run the tests and summarise what changed and why.\n5. If nothing in the project is affected, say so and change nothing.\n\nReference: https://insights.sbomify.com/CVE-2021-36100/ (Markdown: https://insights.sbomify.com/CVE-2021-36100/index.md)","id":"CVE-2021-36100","markdown":"https://insights.sbomify.com/CVE-2021-36100/index.md","name":"CVE-2021-36100","record":{"aliases":["DEBIAN-CVE-2021-36100","GHSA-9jrh-x229-v96c","UBUNTU-CVE-2021-36100"],"analysis":{"component_type":"web_application","fix_type":"patch","impacts":["code_execution"],"network_reachable":"yes","non_default_config":false,"product_category":"OTRS ticketing system","requires_auth":"high_privilege","summary":"Authenticated attackers can execute arbitrary system commands via crafted strings in OTRS system configuration.","user_interaction":"required","vuln_class":"command_injection"},"analysis_generated_by":"qwen3.8-flash-next","assigner":"OTRS","cpe":[{"product":"otrs","vendor":"otrs"},{"product":"otrs_itsm","vendor":"otrs"},{"product":"otrs_storm","vendor":"otrs"}],"cvss":{"score":6.4,"severity":"medium","source":"cna","vector":"CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H","version":"3.1"},"cwes":[{"id":"CWE-78","name":"Improper Neutralization of Special Elements used in an OS Command"}],"description":"Specially crafted string in OTRS system configuration can allow the execution of any system command.","ecosystems":[],"exploits":{"exploitdb":0,"first_seen":null,"github_poc":0,"max_poc_stars":null,"metasploit":0,"nuclei":0,"refs":[],"tier":"none_known"},"has_fix":true,"headline":"Authenticated remote code execution","id":"CVE-2021-36100","indexable":true,"kev":null,"kind":"cve","links":{"ecosystem":null,"product":"otrs:otrs","products":["otrs:otrs"],"type":"command_injection","year":"2021"},"n_packages":0,"n_references":2,"next":{"headline":"File upload in n/a","id":"CVE-2021-36121"},"packages":[],"prev":{"headline":"Agents are able to lock the ticket without the \"Owner\" permission","id":"CVE-2021-36097"},"products":["((OTRS)) Community Edition","OTRS","OTRSSTORM","SystemMonitoring"],"published":"2022-03-21","related":[{"cvss_score":9.1,"headline":"SQL Injection via MySQL Quote Method","id":"CVE-2026-48188","kev_date_added":null,"published":"2026-06-01"},{"cvss_score":8.8,"headline":"SQL injection in n/a","id":"CVE-2013-4717","kev_date_added":null,"published":"2021-08-09"},{"cvss_score":8.8,"headline":"Code injection in n/a","id":"CVE-2017-14635","kev_date_added":null,"published":"2017-09-21"},{"cvss_score":8.7,"headline":"SSL Certificates are not checked for E-Mail Handling","id":"CVE-2023-5422","kev_date_added":null,"published":"2023-10-16"},{"cvss_score":8.1,"headline":"Password is send back to client","id":"CVE-2023-6254","kev_date_added":null,"published":"2023-11-27"},{"cvss_score":7.6,"headline":"Information disclouse and DoS via websocket push events","id":"CVE-2023-2534","kev_date_added":null,"published":"2023-05-08"},{"cvss_score":7.5,"headline":"DoS attack using email","id":"CVE-2022-39052","kev_date_added":null,"published":"2022-10-17"}],"sources":[{"class":"attribution","licence":"CVE Terms of Use (MITRE)","name":"CVE List","prefix":"CVE"},{"class":"attribution","licence":"US public information, NVD API terms","name":"NVD"},{"class":"attribution","licence":"CWE Terms of Use","name":"CWE (MITRE)"},{"class":"attribution","licence":"FIRST CVSS licence","name":"CVSS (FIRST)"}],"ssvc":{"automatable":null,"exploitation":null,"technical_impact":null},"state":"PUBLISHED","updated":"2024-09-17","vendors":["OTRS AG"]},"summary":"Authenticated attackers can execute arbitrary system commands via crafted strings in OTRS system configuration.","url":"https://insights.sbomify.com/CVE-2021-36100/"}