# CVE-2021-3813: Improper Privilege Management in chatwoot/chatwoot

> An attacker can exploit improper privilege management in Chatwoot to escalate privileges within the application.

- **Severity:** Medium 6.5 (`CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 9 Feb 2022
- **Updated:** 3 Aug 2024
- **Also known as:** GHSA-hcf5-6f3p-x53j

## What is CVE-2021-3813?

CVE-2021-3813 is a medium-severity vulnerability in chatwoot/chatwoot, published on 9 Feb 2022. Any signed-in user can exploit it over the network, with no action from the victim.

### Official description

Improper Privilege Management in GitHub repository chatwoot/chatwoot prior to v2.2.

Weakness: CWE-639 (Authorization Bypass Through User-Controlled Key), CWE-269 (Improper Privilege Management)

## Which versions are affected by CVE-2021-3813?

It affects 1 product.


Products: Chatwoot Chatwoot.

## How do I fix CVE-2021-3813?

No fix has been published for CVE-2021-3813 yet. Limit exposure of the affected software until one is available.

## Is CVE-2021-3813 being exploited?

There is no known exploitation of CVE-2021-3813 in the wild and no public exploit code.

## Other vulnerabilities in chatwoot/chatwoot

- [CVE-2022-3741](https://insights.sbomify.com/CVE-2022-3741/): Improper Restriction of Excessive Authentication Attempts in chatwoot/chatwoot (critical 9.4)
- [CVE-2025-21628](https://insights.sbomify.com/CVE-2025-21628/): Chatwoot has a Blind SQL-injection in Conversation and Contacts filters (critical 9.1)
- [CVE-2022-0542](https://insights.sbomify.com/CVE-2022-0542/): Cross-site Scripting (XSS) - DOM in chatwoot/chatwoot (high 8.8)
- [CVE-2022-1022](https://insights.sbomify.com/CVE-2022-1022/): Cross-site Scripting (XSS) - Stored in chatwoot/chatwoot (high 8.1)
- [CVE-2021-3742](https://insights.sbomify.com/CVE-2021-3742/): Server-Side Request Forgery (SSRF) in chatwoot/chatwoot (high 7.9)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2021-3813 and fix it if it is affected.

What it is: CVE-2021-3813 is a medium-severity vulnerability in chatwoot/chatwoot, published on 9 Feb 2022. Any signed-in user can exploit it over the network, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2021-3813 in the wild and no public exploit code.

Affected product: chatwoot/chatwoot. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2021-3813/ (Markdown: https://insights.sbomify.com/CVE-2021-3813/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2021-3813
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2021-3813
- OSV: https://osv.dev/vulnerability/CVE-2021-3813

---
From sbomify Insights: https://insights.sbomify.com/CVE-2021-3813/
Summaries are generated and may contain mistakes; the official description above is the record.