CVE-2022-20658 Privilege escalation in Cisco Unified Contact Center Domain Manager
Authenticated attackers can escalate privileges to Administrator by submitting crafted HTTP requests due to missing server-side validation, allowing full control over telephony resources.
- Exploited in the wild
- Not known
- Login needed
- Any signed-in user
- Attackable
- Over the internet
- Victim action needed
- Not needed
- Fix
- None listed
What is CVE-2022-20658?
CVE-2022-20658 is a critical vulnerability in Cisco Unified Contact Center Domain Manager, published on 14 Jan 2022. Any signed-in user can exploit it over the network, with no action from the victim.
Official description
A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) and Cisco Unified Contact Center Domain Manager (Unified CCDM) could allow an authenticated, remote attacker to elevate their privileges to Administrator. This vulnerability is due to the lack of server-side validation of user permissions. An attacker could exploit this vulnerability by submitting a crafted HTTP request to a vulnerable system. A successful exploit could allow the attacker to create Administrator accounts. With these accounts, the attacker could access and modify telephony and user resources across all the Unified platforms that are associated to the vulnerable Cisco Unified CCMP. To successfully exploit this vulnerability, an attacker would need valid Advanced User credentials.
Which versions are affected by CVE-2022-20658?
It affects 2 products.
Products include Cisco Unified Contact Center Express, Cisco Unified Contact Center Management Portal.
How do I fix CVE-2022-20658?
No fix has been published for CVE-2022-20658 yet. Limit exposure of the affected software until one is available.
Is CVE-2022-20658 being exploited?
There is no known exploitation of CVE-2022-20658 in the wild and no public exploit code.
Other vulnerabilities in Cisco Unified Contact Center Domain Manager
- CVE-2025-20354 Cisco Unified Contact Center Express Remote Code Execution Vulnerability
- CVE-2020-3280 Cisco Unified Contact Center Express Remote Code Execution Vulnerability
- CVE-2018-0403 Information disclosure in Cisco Unified Contact Center Express unknown
- CVE-2025-20358 Cisco Unified Contact Center Express Editor Authentication Bypass Vulnerability
- CVE-2018-0402 Cross-site request forgery in Cisco Unified Contact Center Express unknown
Sources
Also known as GHSA-862p-mjj9-4wcq.