# CVE-2022-34389: Security feature bypass in SupportAssist

> An unauthenticated attacker can bypass rate limits in the screenmeet API to impersonate a legitimate customer to support technicians.

- **Severity:** Low 3.7 (`CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:N/I:N/A:L`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 10 Feb 2023
- **Updated:** 26 Mar 2025
- **Also known as:** GHSA-662p-4xh8-66rf

## What is CVE-2022-34389?

CVE-2022-34389 is a low-severity vulnerability in Dell SupportAssist , published on 10 Feb 2023. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

Dell SupportAssist contains a rate limit bypass issues in screenmeet API third party component. An unauthenticated attacker could potentially exploit this vulnerability and impersonate a legitimate dell customer to a dell support technician.

Weakness: CWE-307 (Improper Restriction of Excessive Authentication Attempts)

## Which versions are affected by CVE-2022-34389?

It affects 2 products.


Products: Dell Supportassist for Business Pcs, Dell Supportassist for Home Pcs.

## How do I fix CVE-2022-34389?

No fix has been published for CVE-2022-34389 yet. Limit exposure of the affected software until one is available.

## Is CVE-2022-34389 being exploited?

There is no known exploitation of CVE-2022-34389 in the wild and no public exploit code.

## Other vulnerabilities in Dell SupportAssist 

- [CVE-2022-29095](https://insights.sbomify.com/CVE-2022-29095/): Cross-site scripting in SupportAssist Consumer (high 8.3)
- [CVE-2023-44283](https://insights.sbomify.com/CVE-2023-44283/): Privilege escalation in SupportAssist for Business PCs (high 7.8)
- [CVE-2022-29092](https://insights.sbomify.com/CVE-2022-29092/): Privilege escalation in SupportAssist Consumer (high 7.8)
- [CVE-2020-5316](https://insights.sbomify.com/CVE-2020-5316/): Other in Dell SupportAssist Client (high 7.8)
- [CVE-2019-12280](https://insights.sbomify.com/CVE-2019-12280/): Path traversal in n/a (high 7.8)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2022-34389 and fix it if it is affected.

What it is: CVE-2022-34389 is a low-severity vulnerability in Dell SupportAssist , published on 10 Feb 2023. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2022-34389 in the wild and no public exploit code.

Affected product: Dell SupportAssist . No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2022-34389/ (Markdown: https://insights.sbomify.com/CVE-2022-34389/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2022-34389
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2022-34389
- OSV: https://osv.dev/vulnerability/CVE-2022-34389

---
From sbomify Insights: https://insights.sbomify.com/CVE-2022-34389/
Summaries are generated and may contain mistakes; the official description above is the record.