CVE-2022-3501 Information exposure of template content due to missing check of permissions

Low 3.5 Published 17 Oct 2022 Updated 10 May 2025

Unauthorized agents can access sensitive article template contents in OTRS due to missing permission checks.

Exploited in the wild: Not known
Login needed: Any signed-in user
Attackable: Over the internet
Victim action needed: A user has to click or open something
Fix: None listed

What is CVE-2022-3501?

CVE-2022-3501 is a low-severity missing authorization vulnerability in Otrs Otrs, published on 17 Oct 2022. Any signed-in user can exploit it over the network, and only if a user opens a file or follows a link.

Official description

Article template contents with sensitive data could be accessed from agents without permissions.

Weakness: CWE-862, CWE-200

Which versions are affected by CVE-2022-3501?

It affects 1 product.

Products include Otrs Otrs.

How do I fix CVE-2022-3501?

No fix has been published for CVE-2022-3501 yet. Limit exposure of the affected software until one is available.

Upgrade, and check permissions on every request on the server, not only in the interface. More about Missing authorization.

Is CVE-2022-3501 being exploited?

There is no known exploitation of CVE-2022-3501 in the wild and no public exploit code.

All Otrs Otrs vulnerabilities

Sources

Also known as GHSA-v7r4-jv98-9mhx, UBUNTU-CVE-2022-3501.