# CVE-2022-4271: Cross-site Scripting (XSS) - Reflected in osticket/osticket

> Reflected Cross-Site Scripting in osTicket allows attackers to execute arbitrary scripts in victim browsers, potentially leading to session hijacking or data theft.

- **Severity:** High 8.0 (`CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:H`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** A user has to click or open something
- **Fix available:** No
- **Published:** 2 Dec 2022
- **Updated:** 14 Apr 2025
- **Also known as:** GHSA-jjf8-m95g-r8qf

## What is CVE-2022-4271?

CVE-2022-4271 is a high-severity cross-site scripting vulnerability in osticket/osticket, published on 2 Dec 2022. Any signed-in user can exploit it over the network, and only if a user opens a file or follows a link.

### Official description

Cross-site Scripting (XSS) - Reflected in GitHub repository osticket/osticket prior to 1.16.4.

Weakness: CWE-79 (Improper Neutralization of Input During Web Page Generation)

## Which versions are affected by CVE-2022-4271?

It affects 1 product.


Products: Enhancesoft Osticket.

## How do I fix CVE-2022-4271?

No fix has been published for CVE-2022-4271 yet. Limit exposure of the affected software until one is available.

## Is CVE-2022-4271 being exploited?

It is not confirmed as exploited in the wild, but public exploit code for CVE-2022-4271 exists.

## Other vulnerabilities in osticket/osticket

- [CVE-2021-42235](https://insights.sbomify.com/CVE-2021-42235/): SQL injection in n/a (critical 9.8)
- [CVE-2020-24881](https://insights.sbomify.com/CVE-2020-24881/): Server-side request forgery in n/a (critical 9.8)
- [CVE-2022-31888](https://insights.sbomify.com/CVE-2022-31888/): Other in n/a (high 8.8)
- [CVE-2019-14749](https://insights.sbomify.com/CVE-2019-14749/): Other in n/a (high 8.8)
- [CVE-2026-22200](https://insights.sbomify.com/CVE-2026-22200/): osTicket (1.18.x < 1.18.3, 1.17.x < 1.17.7) PDF Export Arbitrary File Read (high 8.7)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2022-4271 and fix it if it is affected.

What it is: CVE-2022-4271 is a high-severity cross-site scripting vulnerability in osticket/osticket, published on 2 Dec 2022. Any signed-in user can exploit it over the network, and only if a user opens a file or follows a link.
Exploitation: It is not confirmed as exploited in the wild, but public exploit code for CVE-2022-4271 exists.

Affected product: osticket/osticket. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2022-4271/ (Markdown: https://insights.sbomify.com/CVE-2022-4271/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2022-4271
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2022-4271
- OSV: https://osv.dev/vulnerability/CVE-2022-4271

---
From sbomify Insights: https://insights.sbomify.com/CVE-2022-4271/
Summaries are generated and may contain mistakes; the official description above is the record.