# CVE-2023-25444: WordPress JS Help Desk – Best Help Desk & Support Plugin plugin <= 2.7.7 - Arbitrary File Upload vulnerability

> Attackers can upload malicious files to the JS Help Desk WordPress plugin, potentially leading to remote code execution.

- **Severity:** Critical 9.1 (`CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:H/I:H/A:H`)
- **Exploited in the wild:** Not known
- **Login needed:** An administrator
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 17 May 2024
- **Updated:** 28 Apr 2026
- **Also known as:** GHSA-q65p-758p-5fmq

## What is CVE-2023-25444?

CVE-2023-25444 is a critical vulnerability in JS Help Desk – Best Help Desk & Support Plugin, published on 17 May 2024. An attacker needs administrator access to exploit it, with no action from the victim.

### Official description

Unrestricted Upload of File with Dangerous Type vulnerability in JS Help Desk JS Help Desk – Best Help Desk & Support Plugin allows Using Malicious Files.This issue affects JS Help Desk – Best Help Desk & Support Plugin: from n/a through 2.7.7.

Weakness: CWE-434 (Unrestricted Upload of File with Dangerous Type)

## Which versions are affected by CVE-2023-25444?

It affects 1 product.


Products: Joomsky Js Help Desk.

## How do I fix CVE-2023-25444?

No fix has been published for CVE-2023-25444 yet. Limit exposure of the affected software until one is available.

## Is CVE-2023-25444 being exploited?

There is no known exploitation of CVE-2023-25444 in the wild and no public exploit code.

## Other vulnerabilities in JS Help Desk – Best Help Desk & Support Plugin

- [CVE-2025-30886](https://insights.sbomify.com/CVE-2025-30886/): WordPress JS Help Desk plugin <= 2.9.2 - SQL Injection vulnerability (critical 9.3)
- [CVE-2022-46838](https://insights.sbomify.com/CVE-2022-46838/): WordPress JS Help Desk plugin <= 2.7.1 - Unauthenticated Settings Change Vulnerability (critical 9.1)
- [CVE-2018-21002](https://insights.sbomify.com/CVE-2018-21002/): Cross-site request forgery in n/a (high 8.8)
- [CVE-2025-30878](https://insights.sbomify.com/CVE-2025-30878/): WordPress JS Help Desk plugin <= 2.9.2 - Arbitrary File Deletion vulnerability (high 8.6)
- [CVE-2022-47151](https://insights.sbomify.com/CVE-2022-47151/): WordPress JS Help Desk plugin <= 2.7.1 - Unauth. SQL Injection Vulnerability (high 8.6)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2023-25444 and fix it if it is affected.

What it is: CVE-2023-25444 is a critical vulnerability in JS Help Desk – Best Help Desk & Support Plugin, published on 17 May 2024. An attacker needs administrator access to exploit it, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2023-25444 in the wild and no public exploit code.

Affected product: JS Help Desk – Best Help Desk & Support Plugin. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2023-25444/ (Markdown: https://insights.sbomify.com/CVE-2023-25444/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2023-25444
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2023-25444
- OSV: https://osv.dev/vulnerability/CVE-2023-25444

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From sbomify Insights: https://insights.sbomify.com/CVE-2023-25444/
Summaries are generated and may contain mistakes; the official description above is the record.