# CVE-2023-29443: XML external entity in n/a

> Attackers with SDAdmin privileges can exploit XXE vulnerabilities in the Reports integration API to read sensitive data or execute code.

- **Severity:** Medium 4.9 (`CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** An administrator
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 26 Apr 2023
- **Updated:** 3 Feb 2025
- **Also known as:** GHSA-h7wh-8cwv-qqm6

## What is CVE-2023-29443?

CVE-2023-29443 is a medium-severity vulnerability in Zohocorp Manageengine Servicedesk Plus, published on 26 Apr 2023. An attacker needs administrator access to exploit it, with no action from the victim.

### Official description

Zoho ManageEngine ServiceDesk Plus before 14105, ServiceDesk Plus MSP before 14200, SupportCenter Plus before 14200, and AssetExplorer before 6989 allow SDAdmin attackers to conduct XXE attacks via a crafted server that sends malformed XML from a Reports integration API endpoint.

Weakness: CWE-611 (Improper Restriction of XML External Entity Reference)

## Which versions are affected by CVE-2023-29443?

It affects 4 products.


Products: Zohocorp Manageengine Assetexplorer, Zohocorp Manageengine Servicedesk Plus, Zohocorp Manageengine Servicedesk Plus Msp, Zohocorp Manageengine Supportcenter Plus.

## How do I fix CVE-2023-29443?

No fix has been published for CVE-2023-29443 yet. Limit exposure of the affected software until one is available.

## Is CVE-2023-29443 being exploited?

There is no known exploitation of CVE-2023-29443 in the wild and no public exploit code.

## Other vulnerabilities in Zohocorp Manageengine Servicedesk Plus

- [CVE-2021-20110](https://insights.sbomify.com/CVE-2021-20110/): Integer overflow in Manage Engine Asset Explorer Agent (critical 9.8)
- [CVE-2019-12994](https://insights.sbomify.com/CVE-2019-12994/): Server-side request forgery in n/a (critical 9.1)
- [CVE-2019-12959](https://insights.sbomify.com/CVE-2019-12959/): Server-side request forgery in n/a (high 8.8)
- [CVE-2019-14693](https://insights.sbomify.com/CVE-2019-14693/): XML external entity in n/a (high 8.5)
- [CVE-2023-26601](https://insights.sbomify.com/CVE-2023-26601/): Denial of service in n/a (high 7.5)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2023-29443 and fix it if it is affected.

What it is: CVE-2023-29443 is a medium-severity vulnerability in Zohocorp Manageengine Servicedesk Plus, published on 26 Apr 2023. An attacker needs administrator access to exploit it, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2023-29443 in the wild and no public exploit code.

Affected product: Zohocorp Manageengine Servicedesk Plus. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2023-29443/ (Markdown: https://insights.sbomify.com/CVE-2023-29443/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2023-29443
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2023-29443
- OSV: https://osv.dev/vulnerability/CVE-2023-29443

---
From sbomify Insights: https://insights.sbomify.com/CVE-2023-29443/
Summaries are generated and may contain mistakes; the official description above is the record.