# CVE-2023-30082: Denial of service in n/a

> Attackers can crash the osTicket server by submitting excessively long passwords, causing resource exhaustion and service unavailability.

- **Severity:** High 7.5 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:H`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 14 Jun 2023
- **Updated:** 6 Jan 2025
- **Also known as:** GHSA-r6x9-4x42-c57h

## What is CVE-2023-30082?

CVE-2023-30082 is a high-severity denial of service vulnerability in n/a, published on 14 Jun 2023. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

A denial of service attack might be launched against the server if an unusually lengthy password (more than 10000000 characters) is supplied using the osTicket application. This can cause the website to go down or stop responding. When a long password is entered, this procedure will consume all available CPU and memory.

Weakness: CWE-1284 (Improper Validation of Specified Quantity in Input)

## Which versions are affected by CVE-2023-30082?

It affects 1 product.


Products: Enhancesoft Osticket.

## How do I fix CVE-2023-30082?

No fix has been published for CVE-2023-30082 yet. Limit exposure of the affected software until one is available.

## Is CVE-2023-30082 being exploited?

It is not confirmed as exploited in the wild, but public exploit code for CVE-2023-30082 exists.

## Other vulnerabilities in n/a

- [CVE-2021-42235](https://insights.sbomify.com/CVE-2021-42235/): SQL injection in n/a (critical 9.8)
- [CVE-2020-24881](https://insights.sbomify.com/CVE-2020-24881/): Server-side request forgery in n/a (critical 9.8)
- [CVE-2022-31888](https://insights.sbomify.com/CVE-2022-31888/): Other in n/a (high 8.8)
- [CVE-2019-14749](https://insights.sbomify.com/CVE-2019-14749/): Other in n/a (high 8.8)
- [CVE-2026-22200](https://insights.sbomify.com/CVE-2026-22200/): osTicket (1.18.x < 1.18.3, 1.17.x < 1.17.7) PDF Export Arbitrary File Read (high 8.7)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2023-30082 and fix it if it is affected.

What it is: CVE-2023-30082 is a high-severity denial of service vulnerability in n/a, published on 14 Jun 2023. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: It is not confirmed as exploited in the wild, but public exploit code for CVE-2023-30082 exists.

Affected product: n/a. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2023-30082/ (Markdown: https://insights.sbomify.com/CVE-2023-30082/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2023-30082
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2023-30082
- OSV: https://osv.dev/vulnerability/CVE-2023-30082

---
From sbomify Insights: https://insights.sbomify.com/CVE-2023-30082/
Summaries are generated and may contain mistakes; the official description above is the record.