# CVE-2023-34197: Missing authorization in n/a

> Unprivileged users can access and modify release ticket reminders in ManageEngine ServiceDesk Plus and SupportCenter Plus, leading to privilege escalation.

- **Severity:** Medium 5.4 (`CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 7 Jul 2023
- **Updated:** 13 Nov 2024
- **Also known as:** GHSA-vgh6-qcg3-p3mf

## What is CVE-2023-34197?

CVE-2023-34197 is a medium-severity missing authorization vulnerability in Zohocorp Manageengine Servicedesk Plus, published on 7 Jul 2023. Any signed-in user can exploit it over the network, with no action from the victim.

### Official description

Zoho ManageEngine ServiceDesk Plus before 14202, ServiceDesk Plus MSP before 14300, and SupportCenter Plus before 14300 have a privilege escalation vulnerability in the Release module that allows unprivileged users to access the Reminders of a release ticket and make modifications.

Weakness: CWE-863 (Incorrect Authorization)

## Which versions are affected by CVE-2023-34197?

It affects 3 products.


Products: Zohocorp Manageengine Servicedesk Plus, Zohocorp Manageengine Servicedesk Plus Msp, Zohocorp Manageengine Supportcenter Plus.

## How do I fix CVE-2023-34197?

No fix has been published for CVE-2023-34197 yet. Limit exposure of the affected software until one is available.

## Is CVE-2023-34197 being exploited?

There is no known exploitation of CVE-2023-34197 in the wild and no public exploit code.

## Other vulnerabilities in Zohocorp Manageengine Servicedesk Plus

- [CVE-2021-44077](https://insights.sbomify.com/CVE-2021-44077/): Zoho ManageEngine ServiceDesk Plus Remote Code Execution (critical 9.8, exploited in the wild)
- [CVE-2021-37415](https://insights.sbomify.com/CVE-2021-37415/): Zoho ManageEngine ServiceDesk Authentication Bypass (critical 9.8, exploited in the wild)
- [CVE-2019-8394](https://insights.sbomify.com/CVE-2019-8394/): Zoho ManageEngine ServiceDesk Plus (SDP) File Upload (high 7.5, exploited in the wild)
- [CVE-2021-44526](https://insights.sbomify.com/CVE-2021-44526/): Auth bypass in n/a (critical 9.8)
- [CVE-2019-8395](https://insights.sbomify.com/CVE-2019-8395/): Path traversal in n/a (critical 9.8)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2023-34197 and fix it if it is affected.

What it is: CVE-2023-34197 is a medium-severity missing authorization vulnerability in Zohocorp Manageengine Servicedesk Plus, published on 7 Jul 2023. Any signed-in user can exploit it over the network, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2023-34197 in the wild and no public exploit code.

Affected product: Zohocorp Manageengine Servicedesk Plus. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2023-34197/ (Markdown: https://insights.sbomify.com/CVE-2023-34197/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2023-34197
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2023-34197
- OSV: https://osv.dev/vulnerability/CVE-2023-34197

---
From sbomify Insights: https://insights.sbomify.com/CVE-2023-34197/
Summaries are generated and may contain mistakes; the official description above is the record.