CVE-2023-38058 Tickets can be moved without permissions

Medium 4.1 Published 24 Jul 2023 Updated 17 Oct 2024

Authenticated agents can move tickets without proper permissions due to an improper privilege check in the OTRS agent interface.

Exploited in the wild: Not known
Login needed: Any signed-in user
Attackable: Over the internet
Victim action needed: A user has to click or open something
Fix: None listed

What is CVE-2023-38058?

CVE-2023-38058 is a medium-severity missing authorization vulnerability in Otrs Otrs, published on 24 Jul 2023. Any signed-in user can exploit it over the network, and only if a user opens a file or follows a link.

Official description

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.

Weakness: CWE-863, CWE-269

Which versions are affected by CVE-2023-38058?

It affects 1 product.

Products include Otrs Otrs.

How do I fix CVE-2023-38058?

No fix has been published for CVE-2023-38058 yet. Limit exposure of the affected software until one is available.

Upgrade, and check permissions on every request on the server, not only in the interface. More about Missing authorization.

Is CVE-2023-38058 being exploited?

There is no known exploitation of CVE-2023-38058 in the wild and no public exploit code.

All Otrs Otrs vulnerabilities

Sources

Also known as GHSA-q58q-5fj7-r8px, UBUNTU-CVE-2023-38058.