# CVE-2023-6254: Password is send back to client

> Attackers can read plain text passwords sent back to the client in server responses from OTRS AgentInterface and ExternalInterface.

- **Severity:** High 8.1 (`CVSS:3.1/AV:A/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Local or same network only
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 27 Nov 2023
- **Updated:** 15 Oct 2024
- **Also known as:** GHSA-8vrv-grfv-cpq4

## What is CVE-2023-6254?

CVE-2023-6254 is a high-severity vulnerability in Otrs Otrs, published on 27 Nov 2023. It can only be exploited from the same machine or local network, with no action from the victim.

### Official description

A Vulnerability in OTRS AgentInterface and ExternalInterface allows the reading of plain text passwords which are send back to the client in the server response-
This issue affects OTRS: from 8.0.X through 8.0.37.

Weakness: CWE-522 (Insufficiently Protected Credentials)

## Which versions are affected by CVE-2023-6254?

It affects 1 product.


Products: Otrs Otrs.

## How do I fix CVE-2023-6254?

No fix has been published for CVE-2023-6254 yet. Limit exposure of the affected software until one is available.

## Is CVE-2023-6254 being exploited?

There is no known exploitation of CVE-2023-6254 in the wild and no public exploit code.

## Other vulnerabilities in Otrs Otrs

- [CVE-2026-48188](https://insights.sbomify.com/CVE-2026-48188/): SQL Injection via MySQL Quote Method (critical 9.1)
- [CVE-2013-4717](https://insights.sbomify.com/CVE-2013-4717/): SQL injection in n/a (high 8.8)
- [CVE-2017-14635](https://insights.sbomify.com/CVE-2017-14635/): Code injection in n/a (high 8.8)
- [CVE-2023-5422](https://insights.sbomify.com/CVE-2023-5422/): SSL Certificates are not checked for E-Mail Handling (high 8.7)
- [CVE-2023-2534](https://insights.sbomify.com/CVE-2023-2534/): Information disclouse and DoS via websocket push events (high 7.6)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2023-6254 and fix it if it is affected.

What it is: CVE-2023-6254 is a high-severity vulnerability in Otrs Otrs, published on 27 Nov 2023. It can only be exploited from the same machine or local network, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2023-6254 in the wild and no public exploit code.

Affected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2023-6254/ (Markdown: https://insights.sbomify.com/CVE-2023-6254/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2023-6254
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2023-6254
- OSV: https://osv.dev/vulnerability/CVE-2023-6254

---
From sbomify Insights: https://insights.sbomify.com/CVE-2023-6254/
Summaries are generated and may contain mistakes; the official description above is the record.