CVE-2024-12171 Missing authorization in ELEX WordPress HelpDesk & Customer Ticketing System

High 8.8 Published 1 Feb 2025 Updated 8 Apr 2026

Authenticated subscribers can escalate privileges to administrator due to missing capability checks in the ELEX WordPress HelpDesk plugin.

Exploited in the wild: Not known
Login needed: Any signed-in user
Attackable: Over the internet
Victim action needed: Not needed
Fix: None listed

What is CVE-2024-12171?

CVE-2024-12171 is a high-severity missing authorization vulnerability in elextensions ELEX WordPress HelpDesk & Customer Ticketing System, published on 1 Feb 2025. Any signed-in user can exploit it over the network, with no action from the victim.

Official description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

Weakness: CWE-862

Which versions are affected by CVE-2024-12171?

It affects 1 product.

Products include Elula Wsdesk.

How do I fix CVE-2024-12171?

No fix has been published for CVE-2024-12171 yet. Limit exposure of the affected software until one is available.

Upgrade, and check permissions on every request on the server, not only in the interface. More about Missing authorization.

Is CVE-2024-12171 being exploited?

There is no known exploitation of CVE-2024-12171 in the wild and no public exploit code.

Sources

Also known as GHSA-jhpr-33p5-gg35.