CVE-2024-13552 SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.0 - Insecure Direct Object Reference
Authenticated attackers can download other users' support ticket attachments due to missing validation, potentially exposing sensitive data.
- Exploited in the wild
- Not known
- Login needed
- Any signed-in user
- Attackable
- Over the internet
- Victim action needed
- Not needed
- Fix
- None listed
What is CVE-2024-13552?
CVE-2024-13552 is a medium-severity missing authorization vulnerability in psmplugins SupportCandy – Helpdesk & Customer Support Ticket System, published on 7 Mar 2025. Any signed-in user can exploit it over the network, with no action from the victim.
Official description
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.
Weakness: CWE-285
Which versions are affected by CVE-2024-13552?
How do I fix CVE-2024-13552?
No fix has been published for CVE-2024-13552 yet. Limit exposure of the affected software until one is available.
Upgrade, and check permissions on every request on the server, not only in the interface. More about Missing authorization.
Is CVE-2024-13552 being exploited?
There is no known exploitation of CVE-2024-13552 in the wild and no public exploit code.
Sources
Also known as GHSA-94m4-pqm7-568j.