# CVE-2024-13552: SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.0 - Insecure Direct Object Reference

> Authenticated attackers can download other users' support ticket attachments due to missing validation, potentially exposing sensitive data.

- **Severity:** Medium 4.3 (`CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 7 Mar 2025
- **Updated:** 8 Apr 2026
- **Also known as:** GHSA-94m4-pqm7-568j

## What is CVE-2024-13552?

CVE-2024-13552 is a medium-severity missing authorization vulnerability in psmplugins SupportCandy – Helpdesk & Customer Support Ticket System, published on 7 Mar 2025. Any signed-in user can exploit it over the network, with no action from the victim.

### Official description

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.

Weakness: CWE-285 (Improper Authorization)

## Which versions are affected by CVE-2024-13552?


## How do I fix CVE-2024-13552?

No fix has been published for CVE-2024-13552 yet. Limit exposure of the affected software until one is available.

## Is CVE-2024-13552 being exploited?

There is no known exploitation of CVE-2024-13552 in the wild and no public exploit code.

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2024-13552 and fix it if it is affected.

What it is: CVE-2024-13552 is a medium-severity missing authorization vulnerability in psmplugins SupportCandy – Helpdesk & Customer Support Ticket System, published on 7 Mar 2025. Any signed-in user can exploit it over the network, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2024-13552 in the wild and no public exploit code.

Affected product: psmplugins SupportCandy – Helpdesk & Customer Support Ticket System. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2024-13552/ (Markdown: https://insights.sbomify.com/CVE-2024-13552/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2024-13552
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2024-13552
- OSV: https://osv.dev/vulnerability/CVE-2024-13552

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From sbomify Insights: https://insights.sbomify.com/CVE-2024-13552/
Summaries are generated and may contain mistakes; the official description above is the record.