# CVE-2024-13606: Information disclosure in JS Help Desk – AI-Powered Support & Ticketing System

> Unauthenticated attackers can access sensitive support ticket attachments stored in an unprotected directory within the JS Help Desk WordPress plugin.

- **Severity:** High 7.5 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 13 Feb 2025
- **Updated:** 8 Apr 2026
- **Also known as:** GHSA-qmpq-jwf7-cgc7

## What is CVE-2024-13606?

CVE-2024-13606 is a high-severity vulnerability in rabilal JS Help Desk – AI-Powered Support & Ticketing System, published on 13 Feb 2025. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Weakness: CWE-200 (Exposure of Sensitive Information to an Unauthorized Actor)

## Which versions are affected by CVE-2024-13606?

It affects 1 product.


Products: Wiselyhub Js Help Desk.

## How do I fix CVE-2024-13606?

No fix has been published for CVE-2024-13606 yet. Limit exposure of the affected software until one is available.

## Is CVE-2024-13606 being exploited?

There is no known exploitation of CVE-2024-13606 in the wild and no public exploit code.

## Other vulnerabilities in rabilal JS Help Desk – AI-Powered Support & Ticketing System

- [CVE-2022-46839](https://insights.sbomify.com/CVE-2022-46839/): WordPress JS Help Desk – Best Help Desk & Support Plugin Plugin <= 2.7.1 is vulnerable to Arbitrary File Upload (critical 10.0)
- [CVE-2023-50839](https://insights.sbomify.com/CVE-2023-50839/): WordPress JS Help Desk – Best Help Desk & Support Plugin <= 2.8.1 is vulnerable to SQL Injection (critical 9.3)
- [CVE-2022-46842](https://insights.sbomify.com/CVE-2022-46842/): WordPress JS Help Desk plugin <= 2.7.1 is vulnerable to Cross Site Request Forgery (CSRF) (medium 5.4)
- [CVE-2024-31273](https://insights.sbomify.com/CVE-2024-31273/): WordPress JS Help Desk plugin <= 2.8.3 - Broken Access Control vulnerability (medium 5.3)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2024-13606 and fix it if it is affected.

What it is: CVE-2024-13606 is a high-severity vulnerability in rabilal JS Help Desk – AI-Powered Support & Ticketing System, published on 13 Feb 2025. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2024-13606 in the wild and no public exploit code.

Affected product: rabilal JS Help Desk – AI-Powered Support & Ticketing System. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2024-13606/ (Markdown: https://insights.sbomify.com/CVE-2024-13606/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2024-13606
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2024-13606
- OSV: https://osv.dev/vulnerability/CVE-2024-13606

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From sbomify Insights: https://insights.sbomify.com/CVE-2024-13606/
Summaries are generated and may contain mistakes; the official description above is the record.