# CVE-2024-23792: Insufficient access control

> Authenticated users can impersonate others to add attachments to ticket comments if they know the comment UUID, allowing unauthorized data modification.

- **Severity:** Medium 5.3 (`CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 29 Jan 2024
- **Updated:** 12 Nov 2024
- **Also known as:** GHSA-4h85-vpxq-834q, UBUNTU-CVE-2024-23792

## What is CVE-2024-23792?

CVE-2024-23792 is a medium-severity missing authorization vulnerability in Otrs Otrs, published on 29 Jan 2024. Any signed-in user can exploit it over the network, with no action from the victim.

### Official description

When adding attachments to ticket comments, 
another user can add attachments as well impersonating the orginal user. The attack requires a 
logged-in other user to know the UUID. While the legitimate user 
completes the comment, the malicious user can add more files to the 
comment.

This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Weakness: CWE-287 (Improper Authentication)

## Which versions are affected by CVE-2024-23792?

It affects 1 product.


Products: Otrs Otrs.

## How do I fix CVE-2024-23792?

No fix has been published for CVE-2024-23792 yet. Limit exposure of the affected software until one is available.

## Is CVE-2024-23792 being exploited?

There is no known exploitation of CVE-2024-23792 in the wild and no public exploit code.

## Other vulnerabilities in Otrs Otrs

- [CVE-2026-48188](https://insights.sbomify.com/CVE-2026-48188/): SQL Injection via MySQL Quote Method (critical 9.1)
- [CVE-2013-4717](https://insights.sbomify.com/CVE-2013-4717/): SQL injection in n/a (high 8.8)
- [CVE-2017-14635](https://insights.sbomify.com/CVE-2017-14635/): Code injection in n/a (high 8.8)
- [CVE-2023-5422](https://insights.sbomify.com/CVE-2023-5422/): SSL Certificates are not checked for E-Mail Handling (high 8.7)
- [CVE-2023-6254](https://insights.sbomify.com/CVE-2023-6254/): Password is send back to client (high 8.1)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2024-23792 and fix it if it is affected.

What it is: CVE-2024-23792 is a medium-severity missing authorization vulnerability in Otrs Otrs, published on 29 Jan 2024. Any signed-in user can exploit it over the network, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2024-23792 in the wild and no public exploit code.

Affected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2024-23792/ (Markdown: https://insights.sbomify.com/CVE-2024-23792/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2024-23792
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2024-23792
- OSV: https://osv.dev/vulnerability/CVE-2024-23792

---
From sbomify Insights: https://insights.sbomify.com/CVE-2024-23792/
Summaries are generated and may contain mistakes; the official description above is the record.