CVE-2024-23794 Agents are able to lock the ticket without the "Owner" permission
Agents with read-only permissions can escalate privileges to gain full ticket access if a specific inline editing setting is enabled.
- Exploited in the wild
- Not known
- Login needed
- An administrator
- Attackable
- Over the internet
- Victim action needed
- A user has to click or open something
- Fix
- None listed
What is CVE-2024-23794?
CVE-2024-23794 is a medium-severity vulnerability in Otrs Otrs, published on 15 Jul 2024. An attacker needs administrator access to exploit it, and only if a user opens a file or follows a link.
Official description
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
* 8.0.X * 2023.X * from 2024.X through 2024.4.x
Weakness: CWE-266
Which versions are affected by CVE-2024-23794?
It affects 1 product.
Products include Otrs Otrs.
How do I fix CVE-2024-23794?
No fix has been published for CVE-2024-23794 yet. Limit exposure of the affected software until one is available.
Is CVE-2024-23794 being exploited?
There is no known exploitation of CVE-2024-23794 in the wild and no public exploit code.
Other vulnerabilities in Otrs Otrs
Sources
Also known as GHSA-295x-34p8-7q26.