# CVE-2024-23794: Agents are able to lock the ticket without the "Owner" permission

> Agents with read-only permissions can escalate privileges to gain full ticket access if a specific inline editing setting is enabled.

- **Severity:** Medium 5.2 (`CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** An administrator
- **Attackable:** Over the internet
- **Victim action needed:** A user has to click or open something
- **Fix available:** No
- **Published:** 15 Jul 2024
- **Updated:** 1 Aug 2024
- **Also known as:** GHSA-295x-34p8-7q26

## What is CVE-2024-23794?

CVE-2024-23794 is a medium-severity vulnerability in Otrs Otrs, published on 15 Jul 2024. An attacker needs administrator access to exploit it, and only if a user opens a file or follows a link.

### Official description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: 

  *  8.0.X
  *  2023.X
  *  from 2024.X through 2024.4.x

Weakness: CWE-266 (Incorrect Privilege Assignment)

## Which versions are affected by CVE-2024-23794?

It affects 1 product.


Products: Otrs Otrs.

## How do I fix CVE-2024-23794?

No fix has been published for CVE-2024-23794 yet. Limit exposure of the affected software until one is available.

## Is CVE-2024-23794 being exploited?

There is no known exploitation of CVE-2024-23794 in the wild and no public exploit code.

## Other vulnerabilities in Otrs Otrs

- [CVE-2026-48188](https://insights.sbomify.com/CVE-2026-48188/): SQL Injection via MySQL Quote Method (critical 9.1)
- [CVE-2013-4717](https://insights.sbomify.com/CVE-2013-4717/): SQL injection in n/a (high 8.8)
- [CVE-2017-14635](https://insights.sbomify.com/CVE-2017-14635/): Code injection in n/a (high 8.8)
- [CVE-2023-5422](https://insights.sbomify.com/CVE-2023-5422/): SSL Certificates are not checked for E-Mail Handling (high 8.7)
- [CVE-2023-6254](https://insights.sbomify.com/CVE-2023-6254/): Password is send back to client (high 8.1)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2024-23794 and fix it if it is affected.

What it is: CVE-2024-23794 is a medium-severity vulnerability in Otrs Otrs, published on 15 Jul 2024. An attacker needs administrator access to exploit it, and only if a user opens a file or follows a link.
Exploitation: There is no known exploitation of CVE-2024-23794 in the wild and no public exploit code.

Affected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2024-23794/ (Markdown: https://insights.sbomify.com/CVE-2024-23794/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2024-23794
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2024-23794
- OSV: https://osv.dev/vulnerability/CVE-2024-23794

---
From sbomify Insights: https://insights.sbomify.com/CVE-2024-23794/
Summaries are generated and may contain mistakes; the official description above is the record.