# CVE-2024-27314: Stored XSS Vulnerability

> Stored XSS in Custom Actions allows SDAdmin users to inject scripts, potentially leading to code execution or account takeover in ManageEngine ServiceDesk Plus.

- **Severity:** Low 2.4 (`CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:N/I:L/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** An administrator
- **Attackable:** Over the internet
- **Victim action needed:** A user has to click or open something
- **Fix available:** No
- **Published:** 27 May 2024
- **Updated:** 2 Aug 2024

## What is CVE-2024-27314?

CVE-2024-27314 is a low-severity cross-site scripting vulnerability in Zohocorp Manageengine Servicedesk Plus, published on 27 May 2024. An attacker needs administrator access to exploit it, and only if a user opens a file or follows a link.

### Official description

Zoho ManageEngine ServiceDesk Plus versions below 14730, ServiceDesk Plus MSP below 14720 and SupportCenter Plus below 14720 are vulnerable to stored XSS in the Custom Actions menu on the request details. This vulnerability can be exploited only by the SDAdmin role users.

Weakness: CWE-79 (Improper Neutralization of Input During Web Page Generation)

## Which versions are affected by CVE-2024-27314?

It affects 3 products.


Products: Zohocorp Manageengine Servicedesk Plus, Zohocorp Manageengine Servicedesk Plus Msp, Zohocorp Manageengine Supportcenter Plus.

## How do I fix CVE-2024-27314?

No fix has been published for CVE-2024-27314 yet. Limit exposure of the affected software until one is available.

## Is CVE-2024-27314 being exploited?

There is no known exploitation of CVE-2024-27314 in the wild and no public exploit code.

## Other vulnerabilities in Zohocorp Manageengine Servicedesk Plus

- [CVE-2021-44077](https://insights.sbomify.com/CVE-2021-44077/): Zoho ManageEngine ServiceDesk Plus Remote Code Execution (critical 9.8, exploited in the wild)
- [CVE-2021-37415](https://insights.sbomify.com/CVE-2021-37415/): Zoho ManageEngine ServiceDesk Authentication Bypass (critical 9.8, exploited in the wild)
- [CVE-2019-8394](https://insights.sbomify.com/CVE-2019-8394/): Zoho ManageEngine ServiceDesk Plus (SDP) File Upload (high 7.5, exploited in the wild)
- [CVE-2021-44526](https://insights.sbomify.com/CVE-2021-44526/): Auth bypass in n/a (critical 9.8)
- [CVE-2019-8395](https://insights.sbomify.com/CVE-2019-8395/): Path traversal in n/a (critical 9.8)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2024-27314 and fix it if it is affected.

What it is: CVE-2024-27314 is a low-severity cross-site scripting vulnerability in Zohocorp Manageengine Servicedesk Plus, published on 27 May 2024. An attacker needs administrator access to exploit it, and only if a user opens a file or follows a link.
Exploitation: There is no known exploitation of CVE-2024-27314 in the wild and no public exploit code.

Affected product: Zohocorp Manageengine Servicedesk Plus. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2024-27314/ (Markdown: https://insights.sbomify.com/CVE-2024-27314/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2024-27314
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2024-27314
- OSV: https://osv.dev/vulnerability/CVE-2024-27314

---
From sbomify Insights: https://insights.sbomify.com/CVE-2024-27314/
Summaries are generated and may contain mistakes; the official description above is the record.