{"answers":{"affected":"It affects 1 product.","exploited":"Yes. Attackers have exploited CVE-2024-28986 in the wild since at least 15 Aug 2024.","fix":"No fix has been published for CVE-2024-28986 yet. Limit exposure of the affected software until one is available. US federal agencies must fix it by 5 Sep 2024.","what":"CVE-2024-28986 is a critical unsafe deserialization vulnerability in SolarWinds Web Help Desk, published on 13 Aug 2024. An attacker can exploit it over the internet without logging in, with no action from the victim."},"fix_prompt":"Check this codebase for CVE-2024-28986 and fix it if it is affected.\n\nWhat it is: CVE-2024-28986 is a critical unsafe deserialization vulnerability in SolarWinds Web Help Desk, published on 13 Aug 2024. An attacker can exploit it over the internet without logging in, with no action from the victim.\nExploitation: Yes. Attackers have exploited CVE-2024-28986 in the wild since at least 15 Aug 2024.\n\nAffected product: SolarWinds Web Help Desk. No package-level version data is available, so check the vendor advisory linked from the reference page.\n\nTask:\n1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.\n2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.\n3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.\n4. Run the tests and summarise what changed and why.\n5. If nothing in the project is affected, say so and change nothing.\n\nReference: https://insights.sbomify.com/CVE-2024-28986/ (Markdown: https://insights.sbomify.com/CVE-2024-28986/index.md)","id":"CVE-2024-28986","markdown":"https://insights.sbomify.com/CVE-2024-28986/index.md","name":"CVE-2024-28986","record":{"aliases":["GHSA-g536-h677-2w32"],"analysis":{"component_type":"web_application","fix_type":"patch","impacts":["code_execution"],"network_reachable":"yes","non_default_config":false,"product_category":"SolarWinds Web Help Desk","requires_auth":"none","summary":"An attacker can execute arbitrary commands on the host via Java deserialization in SolarWinds Web Help Desk, requiring authentication despite initial reports.","user_interaction":"not_required","vuln_class":"deserialization"},"analysis_generated_by":"qwen3.8-flash-next","assigner":"SolarWinds","cpe":[{"product":"web_help_desk","vendor":"solarwinds"}],"cvss":{"score":9.8,"severity":"critical","source":"cna","vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H","version":"3.1"},"cwes":[{"id":"CWE-502","name":"Deserialization of Untrusted Data"}],"description":"SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. \n\nWhile it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.  \n\nHowever, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.","ecosystems":[],"exploits":{"exploitdb":0,"first_seen":null,"github_poc":0,"max_poc_stars":null,"metasploit":0,"nuclei":1,"refs":[{"date":null,"kind":"nuclei","ref":"http/cves/2024/CVE-2024-28986.yaml","stars":null,"title":"SolarWinds Web Help Desk \u003c 12.8.3 - Insecure Deserialization"}],"tier":"exploited"},"has_fix":null,"headline":"SolarWinds Web Help Desk Deserialization of Untrusted Data","id":"CVE-2024-28986","indexable":true,"kev":{"dateAdded":"2024-08-15","dueDate":"2024-09-05","knownRansomwareCampaignUse":"Unknown","product":"Web Help Desk","requiredAction":"Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.","vendorProject":"SolarWinds","vulnerabilityName":"SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability"},"kind":"cve","links":{"ecosystem":null,"product":null,"products":[],"type":"deserialization","year":"2024"},"n_packages":0,"n_references":2,"next":{"headline":"SolarWinds Web Help Desk Hardcoded Credential","id":"CVE-2024-28987"},"packages":[],"prev":{"headline":"Cross-site scripting in Pentaho Business Analytics Server","id":"CVE-2024-28984"},"products":["Web Help Desk"],"published":"2024-08-13","related":[{"cvss_score":9.8,"headline":"SolarWinds Web Help Desk Deserialization of Untrusted Data","id":"CVE-2025-40551","kev_date_added":"2026-02-03","published":"2026-01-28"},{"cvss_score":9.8,"headline":"SolarWinds Web Help Desk Deserialization of Untrusted Data","id":"CVE-2025-26399","kev_date_added":"2026-03-09","published":"2025-09-23"},{"cvss_score":9.1,"headline":"SolarWinds Web Help Desk Hardcoded Credential","id":"CVE-2024-28987","kev_date_added":"2024-10-15","published":"2024-08-21"},{"cvss_score":8.1,"headline":"SolarWinds Web Help Desk Security Control Bypass","id":"CVE-2025-40536","kev_date_added":"2026-02-12","published":"2026-01-28"},{"cvss_score":9.8,"headline":"SolarWinds Web Help Desk SAML Authentication Bypass Vulnerability","id":"CVE-2026-28323","kev_date_added":null,"published":"2026-07-30"},{"cvss_score":9.8,"headline":"SolarWinds Web Help Desk Authentication Bypass Vulnerability","id":"CVE-2025-40552","kev_date_added":null,"published":"2026-01-28"}],"sources":[{"class":"attribution","licence":"CVE Terms of Use (MITRE)","name":"CVE List","prefix":"CVE"},{"class":"attribution","licence":"US public information, NVD API terms","name":"NVD"},{"class":"open","licence":"CC0 1.0","name":"CISA KEV"},{"class":"attribution","licence":"CWE Terms of Use","name":"CWE (MITRE)"},{"class":"attribution","licence":"FIRST CVSS licence","name":"CVSS (FIRST)"},{"class":"attribution","licence":"MIT","name":"Nuclei templates"}],"ssvc":{"automatable":"yes","exploitation":"active","technical_impact":"total"},"state":"PUBLISHED","updated":"2025-10-21","vendors":["SolarWinds"]},"summary":"An attacker can execute arbitrary commands on the host via Java deserialization in SolarWinds Web Help Desk, requiring authentication despite initial reports.","url":"https://insights.sbomify.com/CVE-2024-28986/"}