# CVE-2024-43444: Passwords are written to Admin Log Module

> Attackers with admin log access can view plaintext agent and customer passwords when authentication debugging is enabled.

- **Severity:** High 8.2 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 26 Aug 2024
- **Updated:** 29 Aug 2024
- **Also known as:** GHSA-m8cw-854g-5gvm, UBUNTU-CVE-2024-43444

## What is CVE-2024-43444?

CVE-2024-43444 is a high-severity vulnerability in ((OTRS)) Community Edition, published on 26 Aug 2024. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.

This issue affects: 

  *  OTRS from 7.0.X through 7.0.50
  *  OTRS 8.0.X
  *  OTRS 2023.X
  *  OTRS from 2024.X through 2024.5.X
  *  ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

Weakness: CWE-532 (Insertion of Sensitive Information into Log File)

## Which versions are affected by CVE-2024-43444?


## How do I fix CVE-2024-43444?

No fix has been published for CVE-2024-43444 yet. Limit exposure of the affected software until one is available.

## Is CVE-2024-43444 being exploited?

There is no known exploitation of CVE-2024-43444 in the wild and no public exploit code.

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2024-43444 and fix it if it is affected.

What it is: CVE-2024-43444 is a high-severity vulnerability in ((OTRS)) Community Edition, published on 26 Aug 2024. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2024-43444 in the wild and no public exploit code.

Affected product: ((OTRS)) Community Edition. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2024-43444/ (Markdown: https://insights.sbomify.com/CVE-2024-43444/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2024-43444
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2024-43444
- OSV: https://osv.dev/vulnerability/CVE-2024-43444

---
From sbomify Insights: https://insights.sbomify.com/CVE-2024-43444/
Summaries are generated and may contain mistakes; the official description above is the record.