# CVE-2024-57727: SimpleHelp Path Traversal

> Unauthenticated attackers can download arbitrary files, including secrets and hashed passwords, from SimpleHelp servers via crafted HTTP requests.

- **Severity:** Critical 9.1 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N`)
- **Exploited in the wild:** Yes, since 13 Feb 2025 (CISA KEV), used in ransomware
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 15 Jan 2025
- **Updated:** 4 Aug 2026
- **Also known as:** GHSA-x84r-h282-g729

## What is CVE-2024-57727?

CVE-2024-57727 is a critical path traversal vulnerability in n/a, published on 15 Jan 2025. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Weakness: CWE-22 (Improper Limitation of a Pathname to a Restricted Directory)

## Which versions are affected by CVE-2024-57727?

It affects 1 product.


Products: Simple-Help Simplehelp.

## How do I fix CVE-2024-57727?

No fix has been published for CVE-2024-57727 yet. Limit exposure of the affected software until one is available. US federal agencies must fix it by 6 Mar 2025.

## Is CVE-2024-57727 being exploited?

Yes. Attackers have exploited CVE-2024-57727 in the wild since at least 13 Feb 2025, including in ransomware campaigns.

Public exploit code:

- CVE-2024-57727 (github_poc): https://github.com/imjdl/CVE-2024-57727
- SimpleHelp Path Traversal Vulnerability CVE-2024-57727 (metasploit)
- SimpleHelp <= 5.5.7 - Unauthenticated Path Traversal (nuclei): http/cves/2024/CVE-2024-57727.yaml

## Other vulnerabilities in n/a

- [CVE-2024-57726](https://insights.sbomify.com/CVE-2024-57726/): SimpleHelp Missing Authorization (critical 9.9, exploited in the wild)
- [CVE-2026-48558](https://insights.sbomify.com/CVE-2026-48558/): SimpleHelp Authentication Bypass (critical 9.5, exploited in the wild)
- [CVE-2024-57728](https://insights.sbomify.com/CVE-2024-57728/): SimpleHelp Path Traversal (high 7.2, exploited in the wild)
- [CVE-2025-36727](https://insights.sbomify.com/CVE-2025-36727/): SimpleHelp Inclusion of functionality from untrusted control sphere (high 8.3)
- [CVE-2025-36728](https://insights.sbomify.com/CVE-2025-36728/): SimpleHelp Cross Site Request Forgery (medium 6.3)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2024-57727 and fix it if it is affected.

What it is: CVE-2024-57727 is a critical path traversal vulnerability in n/a, published on 15 Jan 2025. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: Yes. Attackers have exploited CVE-2024-57727 in the wild since at least 13 Feb 2025, including in ransomware campaigns.

Affected product: n/a. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2024-57727/ (Markdown: https://insights.sbomify.com/CVE-2024-57727/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2024-57727
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2024-57727
- OSV: https://osv.dev/vulnerability/CVE-2024-57727

---
From sbomify Insights: https://insights.sbomify.com/CVE-2024-57727/
Summaries are generated and may contain mistakes; the official description above is the record.